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Examination Paper of Business Communication
IIBM Institute of Business Management
• This section consists of multiple choices and Short Notes type questions.
• Answer all the questions.
• Part one questions carry 1 mark each & Part two questions carry 5 marks each.
IIBM Institute of Business Management
Subject Code-B109
Examination Paper Business Communication
MM.100
Section A: Objective Type & Short Questions (30 marks)
Part one:
Multiple choice:
I.The most important goal of business communication is_________. (1)
a) favorable relationship between sender and receiver
b) organizational goodwill
c) receiver response
d) receiver understanding
II. Down ward communication flows from_________ to_________. (1)
e) Upper to lower
f) Lower to upper
g) Horizontal
h) Diagonal
III. Horizontal communication takes place
between_________. (1)
a. superior to subordinate
b. subordinate to superior
c. employees with same status
d. none of these
IV. The study of communication through touch is_________. (1)
a. chronemics
b. haptics
c. proxemics
d. semantic
V._____________ channel of communication is known as grapevine (1)
a. Formal
b. Informal
c. Horizontal
d. Vertical
VI. The following is (are) the most effective ways of communication. (1) a. Verbal b. Non verbal c. Written d. All of the above
Examination Paper of Business Communication
IIBM Institute of Business Management
END OF SECTION A
• This section consists of Caselets.
• Answer all the questions.
• Each Caselet carries 20marks.
• Detailed information should form the part of your answer (Word limit 150 to 200 words).
VII. The handshake that conveys confidence is (1)
a. Limp
b. Firm
c. Loose
d. Double
VIII. ________ of the letter consists of main message. (1)
a. Heading
b. Body
c. Greeting
d. Closing
IX. Body of a letter is divided into ________
parts. (1)
a. 1
b. 2
c. 3
d. 4
X. X. A persuasive message will fail if_____ (1)
a. it does not focus on what is in it for the reader
b. it only lists facts
c. it moves too slowly
d. all of the above
Part Two:
1. Brief Grapevine communication? (5)
2. List the 7 C’s of Communication? (5)
3. Describe the various barriers of communication? (5)
4. Write the negotiation process. (5)
Section B: Caselets (40 marks)
Caselet 1
Barry and Communication Barriers Effective Communication as a Motivator One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give
Examination Paper of Business Communication
IIBM Institute of Business Management
consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is Serv Safe® certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and hand washing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still, the owners note there are additional costs for training and making sure food is handled safely. One day Barry comes to work and is rather upset even before he steps into the restaurant. Things haven’t been going well at home and he was lucky to rummage through some of the dirty laundry and find a relatively clean outfit to wear for work. He admits he needs a haircut and a good hand scrubbing, especially after working on his car last evening. When he walks into the kitchen he notices several trays of uncooked meat sitting out in the kitchen area. It appears these have been sitting at room temperature for quite some time. Barry is frustrated and doesn’t know what to do. He feels like he is beating his head against a brick wall when it comes to getting employees to practice food safety. Barry has taken many efforts to get employees to be safe in how they handle food. He has huge signs posted all over the kitchen with these words: KEEP HOT FOOD HOT AND COLD FOOD COLD and WASH YOUR HANDS ALWAYS AND OFTEN. All employees are given a thermometer when they start so that they can temp food. Hand sinks, soap, and paper towels are available for employees so that they are encouraged to wash their hands frequently.
Questions
1. What are the communication challenges and barriers Barry faces? (10)
2. What solutions might Barry consider in addressing each of these challenges and barriers? (10)
Caselet 2
Mr. Dutta, newly appointed president of century Airlines, knew the company’s survival depended on customer service, which in turn depended on motivated employees. So he created the Century Spirit program to build team spirit by encouraging employee participation, individual initiative, and open communication. Among the program’s early successes was newspaper started by a group of flight attendants. The plane truth published information about benefits and work conditions as well as feature stories and humorous articles. It quickly became popular not only with flight attendant but with pilot, machinists, and baggage handlers.
As time went on, though, the plane truth began to run articles critical of the company. When management cut back worker’s hours, the, newspaper questioned what sacrifices the executive were making. When the technical services department releases figures showing long turnaround times, the paper questioned the machinist’s work ethic. Worried that customer might see the newspaper; Mr. Dutta wanted to cancel it. The president of the flight attendants union also wanted to see it was stirring up trouble with the machinists.
Examination Paper of Business Communication
IIBM Institute of Business Management
• This section consists of Applied Theory Questions.
• Answer all the questions.
• Each question carries 15marks.
• Detailed information should form the part of your answer (Word limit 200 to 250 words).
END OF SECTION C
Ms. Rachel, Century’s human resource director, was asked to stop the publication. But she hesitated. She knew the employee morale was on the brink, but she did not know whether the newspaper was venting worker’s frustrations and reinforcing team spirit or stirring up old animosities and bringing the whole company down. Was it creating more tension than unity or vice-versa?
Questions
1. What Communication issues are involved at Century Airlines? (10)
2. What Communication Channels are being Utilized (10)
Section C: Applied Theory (30 marks)
1. Explain the various non verbal communications with an example in business
Scenario? (15)
2. Delineate the types of parts of business report writing? (15)
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Examination Paper of Human Resource Management
IIBM Institute of Business Management
Examination Paper MM.100
Human Resource Development & Training
Section A: Objective Type & Short Questions (30 marks)
This section consists of Multiple Choi ces and Short Notes Type Questions.
Answer all the questions.
Part one carries 1 mark each & Part Two carries 5 marks each.
Part One:
Multiple choices:
1. HRD is the process of helping people to acquire________
a. Competition
b. Completeness
c. Competencies
d. None of the above
2. Techniques of human resource development are also called_______
a. HRD Methods
b. HRD Instruments
c. HRD Mechanism
d. All of above
3. In India HRD began only in______
a. 1970s
b. 1980s
c. 1910s
d. 1990s
4. BARS Stand for______
a. Behaviorally Anchored Rating Scale
b. Behaviorally Anchoring Rating Scale
c. Behaviorally Appraisal Rating Scale
d. None of the above
5. Levels of evaluations of Training programme are:
a. 7
b. 6
c. 5
d. 10
6. Performance appraisal in a _________process of identifying, planning, developing
employee Performance.
a. Multi-Stages
b. Single-Stages
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
c. Dual-Stages
d. All of the above
7. Halo effect is the tendency to the judge all aspects of a________
a. Person’s behaviour
b. Perspective behaviour
c. Performance appraisal
d. All of the above
8. QWL Stand for_______
a. Quality of work life
b. Quality of worker life
c. Quantity of work life
d. None of the above
9. 360- degree feedback can be used s a tool for performance_______
a. Appraisal
b. Analyze
c. Assessment
d. None of the above
10. Career planning is a _______that constitute what a person does for a living.
a. Sequence of career
b. Sequence of jobs
c. Sequence of sum
d. None of the above
Part Two:
1. Discuss the various methods of Appraisal?
2. Briefly explain ‘On the job and Off the job’ methods of Training and Development.
3. Explain the objectives of ‘Performance Appraisal’.
4. Differentiate between HRM and HRD concept.
END OF SECTION A
Section B: Case lets (40 marks)
This section consists of caselets.
Answer all the questions.
Each Caselets carries 20 marks.
Detailed information should from the part of your answer ( Word limit 150 to 200 words.)
Case let 1
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
Introduction to the Organization:
XYZ Company was established 20 years ago, to manufacture gearbox components for diesel engines.
It employs around 250 people, having a head office, which employs a wide range of personnel who
are generally well educated and enthusiastic about their work, and a factory, which employs semiskilled
local people who are generally disinterested in the products of the company and who have an
instrumental attitude to work, seeing salary as the only reward.
Brief Description of the Problem:
The performance of the company has not been good and the records revealed the following facts:
Wastage within the factory was costing the company approximately Rs.100,000 a month.
There was wide spread differences in individual work standards.
Processes were non-standardized resulting in repeated problems.
Management made all decisions and cascaded the results down to employees.
The top management become concerned about the performance of the factory and they hired.
Mr. Tanmoy Deb, an OD consultant to study the problem and suggest specific changes to
relationship and tasks with the following objectives:
To review and improve communication systems.
To restructure the organization and to review teamwork and quality practices.
To review leadership issues across all levels.
Mr. Tanmoy Deb carried out discussions, interviews and surveys and made the following
observation:
There’ and ‘us’ attitude was widely prevalent between head office and factory personnel.
Production personnel lacked technical skills.
Factory employees felt alienated from sharing the Company’s success.
Production systems were adhoc and defective because of frequent variation in standards set.
Many times raw material was found to be of inferior quality.
Rigidly defined job descriptions.
Questions:
1. What in your view are the central human resource issues involved in this case?
2. What Strategy should Mr. Tanmoy Deb develop and implement for improving the present system?
Case let 2
Introduction to the Organization:
XYZ Company is an existing profit making FMCG Company. The company has 600 personnel and
has branches all other the country. It has a separate training department with a Training Manager, Mr.
A.P. Mohan as its head who is supported by two qualified training officers. Mr. Mohan has been in
the company for the last 8 years and is very efficient.
Brief Description of the problem:
Mr. Mohan wants to have the organization. He is fed up with organization politics. He is dissatisfied and
in fact frustrated. There are several reasons attachment to it. First and foremost is that he is not paid
adequately despite the fact that he has brought 12% growth in revenue to the company. Second reason is
that he is not consulted and constantly neglected while making decision on training aspects. Lastly, he
considers himself to be a victim of politics played in the organization. Production Manager
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
is constantly hurting him and interferes with the work. Dr. Ashok Sarao, boss of Mr. A.P. Mohan does
not want him to leave the organization, as he known that the effectively will come down if he leaves
Dr. Ashok tries to convince Mohan that he should adjust himself with the environment and also talk of
how Mohan is constantly neglected. He talks of how politics is played in the organization and
strengths and weaknesses of Mohan but does nothing to convince Mohan. Rather he says that they
have to adjust, as they are part of family run business. In this setting, personal equation rather than
merit works. Mohan is not convinced and says he is leaving.
Questions:
1. Why a high performer like Mr. Mohan decided to leave the organization he has been long part of?
2. Do you think Mr. A.P. Mohan took the right decision to leave the organization? What would you
have done if you were in his shoes?
END OF SECTION B
Section C: Applied Theory (30 marks)
This section consists of Applied Theory Questions.
Answer all the questions.
Each questions carry 15 marks.
Detailed information should from the part of your answer (Word limit 200 to 250 words).
1. What do you mean by Quality of Work Life? Discuss the various techniques for improving
the Quality of work life with the principles of QWL?
2. Discuss the basic concepts of management development. What is the important of
management development in the changing business?
END OF SECTION C
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
IIBM Institute of Business Management
Examination Paper MM.100
Industrial Relations & Labour Laws
Section A: Objective Type & Short Questions (30 marks)
This section consists of Multiple choices a nd Short Notes type questions.
Answer all the questions.
Part one carries 1 mark each & Part Two carries 5 marks each.
Part One:
Multiple choices:
1. Workers participation in management decision-making is a highly________ concept.
a. Duplex
b. Complex
c. Simplex
d. None of the above
2. The origin of industrial relations in India can be traced in to the:
a. Second world war
b. First world war
c. Third world war
d. British rule
3. Under the payment of wages act, 1936, no wages period shall exceed for one.
a. Four month
b. Two month
c. One month
d. None of the above
4. Collective bargaining is the process of bargaining between________
a. employees & employer
b. workers & workers
c. employees & employees
d. None of the above
5. Layoff can also cause a ________
a. Retirement
b. Grievance
c. Conflict
d. None of the above
6. As per payment of bonus act, accounting year for a company is ________
a. One year
b. Period for which balance sheet is prepared
c. Period for which cash flow is prepared
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Examination Paper of Human Resource Management
d. Period for which profit and loss account is prepared
7. WPM stands for_________
a. Workers’ Participation in Management
b. Workers’ Payment of Management
c. Well fare Payment of Management
d. None of the above
8. Causes of Industrial disputes are_________
a. Economic causes
b. Political causes
c. Technological causes
d. All of the above
9. Trade unions of workers in an organization formed by workers to protect their________
a. Working condition
b. Interest
c. Both a & b
d. None of the above
10. A grievance causes in any organization are_________
a. Work environment
b. Supervision
c. Work group
d. All of the above
Part two:
1. What are the steps of Grievances handling Process? Explain it.
2. What are the objectives of ‘Industrial Relations’?
3. Briefly explain the term ‘evolution of Trade unions in India’.
4. Explain the ‘workers’ participation in management’.
END OF SECTION A
Section B: Case lets (40 marks)
This section consists of Caselets.
Answer all the questions.
Each Caselet carries 20 marks.
Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
Star Automobiles Ltd. Pimpary is in the field of manufacturing of two wheelers. They manufacture and
market mopeds. These are available in the brand names ‘arrow’ and ‘double arrow’ where ‘arrow’ is
their traditional product and ‘double arrow’ is the improved version. The company was started about 20
yrs ago. Their product ‘arrow’ enjoys a reasonably good reputation and they were comfortable in the
market. However, with the entry of the new generation of fuel-efficient mopeds the company started
loosing its market. They immediately started developing the improved ‘double arrow’ but by the time
they came out with this new model the competitors had already strengthened their position in the
market. The arrow model was still acceptable by a segment of the market as it was cheapest vehicle.
‘Double arrow’ is new generation vehicle. It was costlier than Jet but its performance was much
superior. It is compared favorably with the competitors’ products; however it was yet to gain a foot hold
in the market.
The company had to refurbish the marketing activities in order to get back their market share. They
employed young sales engineer to launch a strong sales drive. Mr. Ramesh Tiwari, Btech and a diploma
holder in marketing got selected and was put on the job. Mr. Ramesh Tiwari started well in his new job.
He was given a territory to contact the prospective customers’ and to book the orders. The company had
introduced a new financial assistance scheme. Under this scheme, buyers were given easy loans. It was
particularly advantageous for group booking by employees working in an organization. Mr. Ramesh
Tiwari was able to contact people in different organization, arrange for group bookings and facilitate
the loans. His performance was good in the first year and in the second year of his service. The
company had its own system of rewarding those whose performance happened to be good. They usually
arranged a paid holiday trip for the good performer along with his wife. Mr. Ramesh Tiwari was
accordingly informed by the marketing manager to go to Chennai with his wife on company expenses.
Mr. Ramesh Tiwari asked him as to how much it would cost to the company. The marketing manager
calculated and told him that it would cost about 8000/-. He quickly asked him whether he could get that
8000/- in cash instead of the trip as he had better plans. The marketing manager countered this saying
that it might not be possible to doso. It was not the trading of the company, however he would check
with the personnel manager. After a couple of days, Mr. Tiwari was informed that it would not be
possible to give him a cash reward. Mr. Tiwari grudgingly went for the trip and returned. On his return,
he was heard complaining to one of his colleagues his little daughter was also along with him. The
marketing manager and the personnel manager thought he was a bit too fusy about the money and some
of his colleagues also thought so. During the subsequent days Mr. Ramesh Tiwari’s performance was
not all that satisfactory this showed his lukewarm attitude towards his job and the subordinates.
Questions:
1. Did the personnel manager handle the issue properly?
2. What is your recommendation to avoid such situations in future?
Case let 2
In 1950, with the enactment of the Insurance Act, Government of India decided to bring all the
insurance companies under one umbrella of the Life Insurance Corporation of India (LIC). Despite the
monopoly of LIC, the insurance sector was not doing well. Till 1995, only 12% of the country’s people
had insurance cover. The need for exploring the insurance market was felt and consequently the
Government of India set up the Malhotra Committee. On the basis of their recommendation, Insurance
Development and Regulatory Authority (IRDA) Act was passed in parliament in 2000. This moved
allowed the private insurers in the market with the strong foreign partners with 74:26% stakes. XYZMoon
life was one of the first three private players getting the license to operate in India in the year
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
2000. XYZ Moon life Insurance was a joint venture between the XYZ Group and Moon Inc. of US.
XYZ started off its operations in 1965, providing finance for industrial development and since then it
had diversified in to housing finance, consumer finance, mutual funds and now its latest venture was
Life Insurance. Its foreign partner Moon Inc. had its presence in Asia since the past 75 years catering to
over 1 million customers across 11Asian countries. Within a span of two years, twelve private players
obtained the license from IRDA.IRDA had provided certain base policies like, Endowment Policies,
Money back Policies, Retirement Policies, Team Policies, Whole Life Policies, and Health Policies.
They were free to customize their products by adding on the riders. In the year 2003, the company
becomes one of the market leaders amongst the private players. Till 2003, total market share of private
insurers was about 4%, but Moon Life was performing well and had the market share of about 30% of
the private insurance business. In June 2002, XYZ Moon Life started its operations at Nagpur with one
Sales Manager(SM) and ten Development Officers (DO). The role of a DO was to recruit the agents and
sell a career to those who have an inclination towards insurance and could work either on part time or
full time basis. They were very specific in recruiting the agents, because their contribution directly
reflected their performance. All DOs faced three challenges such as Case Rate (number of policies),
case size (amount of premium), and recruitment of advisors by natural market, personal observations,
nominators, and centre of influence. Incentive of offered by the company to development officers and
agents were based on their performance, which resulted in to internal competition and finally converted
into rivalry. In August 2002, a branch manager joined along with one more sales manager and ten
development officers. Initially, the branch was performing well and was able to build their image in the
local market. As the industry was dynamic in nature, there were frequent opportunities bubbling in the
market. In order to capitalize the outside opportunities, one sales manager left the organization in
January 2003. As the sales manager was a real performer, he was able to convince all the good
performers at XYZ Moon Life Insurance to join the new company. In april 2004, the company faceda
grave problem, when the Branch Manager left the organization for greener pastures. To fill the position,
in May 2004, the company appointed a new branch manager, Shashank Malik, and a sales manager,
Rohit pandey. The branch manager in his early mthirties had an experience of sales and training of
about 12 years and was looking after two branches i.e., Nagpur and Nasik. Malik was given one
Assistant Manager and 25 Development Officers. Out of that, ten were reporting to him. He was given
the responsibility of handling all the operations and the authority to make all the decisions, while
informing the Branch Manager. Malik opined that the insurance industry is a sunrise industry where
manpower plays an important role as the business is based on relationship. He wanted to encourage
one-to-one interaction, transparency and discipline in his organization. While managing his team, he
wanted his co-workers to analyze themselves i.e., to understand their own strengths and weaknesses. He
wanted them to be result-oriented and was willing to extend his full support. Finally, he wanted to
introduce weekly analysis in his game plan along with inflow of new blood in his organization. Using
his vast experience, he began informal interactions among the employees, by organizing outings and
parties, to inculcate the feelings of friendliness and belonging. He wanted to increase the commitment
level and integrity of his young dynamic team by facilitating proper channelization of their energy. He
believed that proper training could give his team a proper understanding of the business and the
dynamics of insurance industry.
Questions:
1. If you were Malik, what strategies would you adopt to solve the problem?
2. With high employee turnover in insurance industry, how can the company retain a person like Malik?
END F SECTION B
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IIBM Institute of Business Management
Examination Paper of Human Resource Management
Section C: Applied Theory (30 marks)
This section consists o f Applied Theory Questions.
Answer all the questions.
Each question carries 15 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. What is the Collective Bargaining? Explain the Characteristics and types of Collective
Bargaining and write down the different levels of Collective Bargaining?
2. Discuss the wage policy in India with reference to detailed evaluation of the act.
END F SECTION C
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IIBM Institute of Business Management
Examination Paper of Information System Management
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IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
System Management
Section A: Objective Type (20 marks)
This section consists of Multiple Choice Questions & Fill in the blanks / True & False.
Answer all the Questions.
Each Question carries 1 Mark.
Part One:
Multiple choices
1. TCP stands for
a. Translate Control Protocol
b. Translate Cable Protocol
c. Transmission Control Program
d. Transmission Cable Program
2. Why we do not tap into a 10Base2 or 10BaseT cable in the same way as we tap with 10Base5 cable?
a. Because the cable is so thin.
b. Because the cable is so strong.
c. Because the cable is so thick.
d. Because the cable is so fat.
3. The Ethernet has its roots in an early packet radio network called
a. SMA
b. PARC
c. RWS
d. ALOHA
4. ___________is the second major class of Intra Domain Routing protocol.
a. Reliable Flooding
b. Link State
c. Route Calculation
d. Implementation
5. A Network that provides a constant band width for the complete duration of message transfer is a
a. Cell switched Network
b. Packet switched Network
c. Circuit switched Network
d. None of the above
Examination Paper of Information System Management
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IIBM Institute of Business Management
6. A router :-
a. Forwards a packet to all outgoing links upto which the packet originated.
b. Determines on which outgoing link a packet is to be forwarded
c. Forwards a packet to the next free outgoing link
d. Forwards a packet to all outgoing links
7. What is the maximum speed of 10Base5 Ethernet Cable?
a. 100 Mbps
b. 500 Mbps
c. 50 Mbps
d. 10 Mbps
8. What is the maximum number of addressable stations on a 10BaseT Ethernet network?
a. 1024
b. 2500
c. 200
d. 512
9. A device that encodes analog voice into a digital ISDN Link is called
a. DSL
b. GSM
c. CODEC
d. AMPS
10. One of the small difference between the IBM Token Ring specifications and 802.5 is that
a. The former actually requires the use of MSAUs.
b. The former actually requires the use of MAC.
c. The former actually requires the use of TTRT.
d. None of the above
True & False
11. The sliding window protocol is the best known algorithm in computer networking.
12. One of the issues that faces a network designer is how to make this decision in a fair
manner.
13. Multicast addresses area used to send messages to subset of the hosts on an Ethernet.
14. 802.11 can support collision detection.
15. A Network Interface card operates at the Network Layer of the OSI model.
16. TCP port 5432 is the well known server part.
17. CPU is directly responsible for moving data between two networks.
18. Classless inter domain routing is a technique that addresses four scaling concerns in the
Examination Paper of Information System Management
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IIBM Institute of Business Management
Internet.
19. LAN is a connection oriented packet-switching technology.
20. Ethernet addresses are configured into the network adaptor by the manufacturer.
Section B: Short Questions (20 marks)
This section consists of Short Questions.( Answer should be in 5 lines)
Answer all the questions.
Each Question carries 5 marks.
1. What are the benefits of Packet Switching?
2. What is an Internetwork?
3. What protocols are there in the TCP/IP internet Layer?
4. What is difference between Virtual circuit Switching and Cell Switching?
Section C: Long Questions (30 marks)
This section consists of Long Questions.(word limit 100 words)
Each Question carries 10 marks.
Attempt any 3 Questions.
1. Write a short note on Classless Inter Domain Routing (CIDR)?
2. What distinguish a computer network from other type of networks?
3. What are the Salient features of Global Internet?
4. Distinguish between Reverse-Path Multicast (RPM) and Protocol Independent Multicast?
END OF SECTION A
END OF SECTION C
END OF SECTION B
Examination Paper of Information System Management
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IIBM Institute of Business Management
Section D: Applied Theory (30 marks)
This section consists of Applied Theory Questions.
Answer all the Questions.
Each Question carries 15 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. The Sliding window protocol is perhaps the best known algorithm in computer Network. Describe however is that it can be used to serve different roles.
2. Explain, how the Sliding Window Algorithm works in Direct Link Network?
END OF SECTION D
Examination Paper of Information System Management
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IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Operating Systems
Section A: Objective Type (20 marks)
This section consists of Multiple Choice Questions & Fill in the blanks / True & False.
Answer all the questions.
Each Question carries 1 mark.
Part One:
Multiple Choices:
1. The PCD data is allocated using a data Structure is called______________
a. Heap
b. Object Module
c. Tag
d. Head
2. Process is
a. Language of programme
b. Name of a computer software
c. An execution of programme
d. None of the above
3. Streaming tape can store record
a. Without a break irrespective of its size
b. With a break in size of record
c. Of size 10 kb
d. Both (a) & (c)
4. _______________is a policy decision based on the page reference information available in the page table.
a. Memory Allocation
b. Shared Pages
c. Page Replacement
d. Memory Mapping
5. Remote procedure call (RPC) is used by an application execute
a. To execute a procedure in the system
b. To execute a procedure in another compute in the distributed system
c. Name of a software
d. None of the above
Examination Paper of Information System Management
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IIBM Institute of Business Management
6. Multiprocessor computer system provides
a. Slow performance by serving several processes simultaneously
b. High performance by serving several processes simultaneously
c. High performance by serving one process
d. None of the above
7. Remote procedure call (RPC) is used by an application execute
a. To execute a procedure in the system
b. To execute a procedure in another compute in the distributed system
c. Name of a software
d. None of the above
8. A distributed transaction is also called
a. Single-site transaction
b. Two –site transaction
c. Multi-site transaction
d. Both (a) & (b)
9. File control block (FCB) contains all information concerning
a. A file processing activity
b. Execution activity
c. Both (a) & (b)
d. None of the above
10. Non-uniform memory architecture system consists of number of nodes and each node consists
a. Monitor
b. Register
c. Both (a) & (b)
d. 1 or more C.P.Us
True & False:
1. CPU helps in effective memory management by an OS.
2. High reliability in distributed file systems can be ensured through sharing semantics.
3. The compatible time sharing system for the IBM 7094 was one of the first time sharing systems.
4. The Processors of multiprocessors are divide into processor sets.
5. A resource rank is associated with each resource class.
6. A cached directory is a copy of directory that exists at a primary site.
7. A cluster of nodes is a section of the distributed system that contains sufficient hardware and software resources.
Examination Paper of Information System Management
7
IIBM Institute of Business Management
8. A cycle is a sufficient condition for a deadlock in MISR system
9. File system integrity implies correctness and consistency of control data and operations of the file system.
10. A mathematical model consists of three components model of the server
Section B: Short Questions (20 marks)
This section consists of Short Questions (Answer should be in 5 Line).
Answer all the questions.
Each Question is of 5 marks.
1. What do you mean by “Authentication”?
2. Distinguish between File System and IOCS.
3. Define “Segmentation with Paging”.
4. Describe the Deadlock characteristics for different resource system.
Section C: Long Questions (30 marks)
This section consists of Long Questions (Word Limit 100 words)
Each question carries 10 marks.
Attempt any three Questions.
1. Write a Short Note on “Structure of an Operating System”.
2. Define Request-Reply-Acknowledgement Protocol and Explain a Blocking version of RRA Protocol.
3. Explain how starvation is avoided the UNIX and Window system?
4. Discuss influence of disk scheduling algorithms on effectiveness of I/O buffering?
END OF SECTION B
END OF SECTION A
Examination Paper of Information System Management
8
IIBM Institute of Business Management
Section D: Applied Theory (30 marks)
This section consists of Applied Theory Questions.
Answer all the Questions
Each question carries 15 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. Describe why authentication is important for file protection?
2. Show actions of the basic and control parts of a process to important Ricart-Agrawala Algorithm?
S-2-301012
END OF SECTION D
END OF SECTION C
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