ISTM MBA EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP OR TELEGRAM IN 9924764558

ISTM MBA EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP OR TELEGRAM IN 9924764558

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DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

INDIAN SCHOOL OF TECHNOLOGY ANDMANAGEMENT

AN ISO 9001:2015 CERTIFIED INTERNATIONAL B-SCHOOL

Marks : 80

Course : Masters in Business Administration (MBA 4 Sem)

Subject : Business Communication

Answer the following question.

Q1.

What are the categories of Information in C.V

(10marks)

Q2.

Define Interview & explain any 5 types in details

(10marks)

Q3.

Explain a short note on Role of Chairperson

(10marks)

Q4.

What are the Situations required for negotiations?

(10marks)

Q5.

List the different Electronic modes of Communication & Explain the mode of Communication

(10marks)

Q6.

List the measures to overcome Communication barriers.

(10marks)

Q7.

Mention the characteristics of written Communication

(10marks)

Q8.

What are the dis-advantages of Oral Communication

(10marks)

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6/5/2021 Exam Paper

Subject : Business Environment

Answer the following question.

Q1.

What is stakeholder's dialogue approach.

(10marks)

Q2.

What are prevailing constraints for growth.

(10marks)

Q3.

State eligibility of bulk license for rough diamonds.

(10marks)

Q4.

Give graph of Quality Assurance - Product life stage model, explain.

(10marks)

Q5.

Give a block diagram in establishing the design and quality standards of technology recipient site.

(10marks)

Q6.

What are steps taken by government to improve agricultural marketing?

(10marks)

Q7.

What are the major benefits of raising equity from capital market.

(10marks)

Q8.

What are major consequences of expansion in the money supply.

(10marks)

Print Question with PDF

BUSINESS ETHICS

Answer the following question.

Q1.

Give enlightening words of the Dalai Lama.

(10marks)

Q2.

Discuss consumerism

(10marks)

Q3.

Give a note on Human culture.

(10marks)

Q4.

What is cultural ethos?

(10marks)

Q5.

Write a note on national consumer duputes redressal commission

(10marks)

Q6.

Write a note on human culture and civilization.

(10marks)

Q7.

Discuss social justice according to gandhiji.

(10marks)

Q8.

Write note on electrification of villages.

Subject : Business Strategy

Answer the following question.

Q1.

What are core competencies?

(10marks)

Q2.

Give an agenda for strategic management in Indian companies.

(10marks)

Q3.

Write a short note on domestic organizational structure.

(10marks)

Q4.

Explain different types of industrial diversification.

(10marks)

Q5.

What is focus of control in headquarter level control strategy?

(10marks)

Q6.

What is the difference between international & global strategy?

(10marks)

Q7.

Describe characteristics of Reid which is influenced the internationalization decision.

(10marks)

Q8.

What is strategic management? & explain benefits of single – country strategy.

Subject : Corporate Law

Answer the following question.

Q1.

State procedure for enquiry on complaints under S 19

(10marks)

Q2.

What are the Rights and liabilities of Incoming partners

(10marks)

Q3.

Discuss FDI

(10marks)

Q4.

Explain delivery

(10marks)

Q5.

Explain dissolution.

(10marks)

Q6.

Define Bailment and explain.

(10marks)

Q7.

What is the mode of giving a public notice

(10marks)

Q8.

Who is a small depositor

Subject : Customer Relationship Management

Answer the following question.

Q1.

How important is the CRM planning agenda ?

(10marks)

Q2.

What are the application areas of CRM in the pharmaceutical sector ?

(10marks)

Q3.

What are the applications of CRM in the B2B marketing ?

(10marks)

Q4.

What are the various critical success factors related to a CRM roadmap ?

(10marks)

Q5.

What is the relationship between customer satisfaction, employee satisfaction and market share ?

(10marks)

Q6.

What is relationship marketing and how is it different from CRM ?

(10marks)

Q7.

What are the requisites for customer acquisition ?

(10marks)

Q8.

What is the importance of customer care management ?

Subject : Digital Marketing

Answer the following question.

Q1.

What are the social media rules of engagement?

(10marks)

Q2.

How should we formulate the marketing strategy

(10marks)

Q3.

What is PPC or SEM?

(10marks)

Q4.

What can mobile marketing do for our business?

(10marks)

Q5.

What is e-Marketing? Discuss the salient features of the Changing marketing landscape.

(10marks)

Q6.

How does presence of the Internet Change the price sensitivity of Customers

(10marks)

Q7.

How are Apps Changing the face of marketing?

(10marks)

Q8.

How can e-mail marketing tools can help us?

Subject : Essential of Management

Answer the following question.

Q1.

Describe different types of decisions.

(10marks)

Q2.

What is planning? & explain its element.

(10marks)

Q3.

Write Short notes on Principle of scalar Chain

(10marks)

Q4.

”Management is what management does”. Explain.

(10marks)

Q5.

Mention the scientific principles of management and also specify the features of scientific management.

(10marks)

Q6.

Give the meaning of social need.

(10marks)

Q7.

How many types of critical standard in management control?

(10marks)

Q8.

State ten principles of an organization

Subject : Essential of Management

Answer the following question.

Q1.

Describe different types of decisions.

(10marks)

Q2.

What is planning? & explain its element.

(10marks)

Q3.

Write Short notes on Principle of scalar Chain

(10marks)

Q4.

”Management is what management does”. Explain.

(10marks)

Q5.

Mention the scientific principles of management and also specify the features of scientific management.

(10marks)

Q6.

Give the meaning of social need.

(10marks)

Q7.

How many types of critical standard in management control?

(10marks)

Q8.

State ten principles of an organization

Subject : International Business

Answer the following question.

Q1.

Explain Export Procedures and Documentation in India ?

(10marks)

Q2.

What do you understand by fundamental disequilibrium in the balance of payments? What remedies doyou suggest to correct it?

(10marks)

Q3.

What is Bill of Lading ?

(10marks)

Q4.

Why do you need Letter of Credit ?

(10marks)

Q5.

What is product branding and how does it help ?

(10marks)

Q6.

What do you mean by risk ?

(10marks)

Q7.

What is the purpose of World Trade Organisation (WTO) ?

(10marks)

Q8.

Explain the functions & objectives of IMF.

Subject : Quantitative Methods

Case Studies

A monte Carlo Case Study

(20Marks)

Laura,' a 57 year old unmarried woman, earns around 68,000 dollars per year with expenditure of 37,500 dollars. She away 14,000 dollars each year and collected 330,000 dollars in her RRSP and TFSA, and also a rented apartment wor250,000 dollars. She has a iixed pension given by her employer, although it is not indicated to price rise, and Is entitlto get complete benefits of Canada Pension Plan and Old Age Security, for retirement.

She did not have a vecompetent portfolio: one fourth of cash is there, and most of it was in contracted sector ETFs, single stocks abusiness bonds. Due to wrong entry of ETFs in the account, unnecessary taxes were charged. Even beforeconstructing Laura's portfolio,"he had to make certain that it matched with.her financial aims. Laura's main aim was ascertain if she could retire before the age of 65, maybe as early as 60, therefore she had to know if her investmencould produce enough flow of cash after she retires. Monte Carlo may show a top possibility of success with tallotment of equity of 70% ot 80%. Through a risky questionnaire and art open interview, Justin

Ill 'ascertain that Lauwas the best person for a portfolio of 60% fixed income and 40% equities. .

Through Monte Carlo software, Jusentered the current portfolio

. size of Laura, her rate of savings, projected retirement expenditure, and other employincome and government pensions. If Laura feels that working till the age of 63 was unpleasant, she could go for treproduction again and with different estimation. Increasing her anticipated returns or bringing down the rate of inflatiois only a thought, therefore, she will have to make some stronger decisions: she will have to making some more savingor bring down her rate of planned expenses after retirement. Amazingly, by bringing up the allotment to fixed salacould increase her opportunity to succeed: in spite of th returns being lower than the equities, the volatility is also leswhich lessens the risk of helpless decline in the early years.

At last, Laura decided to work for 6 more years and plan hretirement at the age of 63. After this, Justin decided to help her make a fresh ETF

portfolio to match that goal: it wfinalized at 30% short term business bonds, 30% GICs, and the rest of it was divided among Canadian, L'S and globequities. Laura was able to make a notified decision through the Monte Carlo simulation, but this wasn't the end of tprocedure. In two or three years time, she will have to visit the location again to see that she is still on the right path her retirement goal, as many issues like, loss of job, a legacy, new connections, increase in the

interest rates, all thecould bring a change in the main suppusitions

1 ; and she will have to redo her plans.

The possibilities are differebefore the age of 63. For each added year that Laura works, her portfolio will addition instead of a decrease and this wlead to a thrilling difference: the success rate will rise up by 25% points if she continues to work till the age of 61 insteaof 60.

Answer the following question.

Q1.

How much was Laura earning at the age of 57? (Hint: 68,000 dollars per year)

A Network Rail

(20Marks)

The railways play an important role in the economy and infrastructure of Britain. Not very many people travelled back the 1920 as compared to present time, in spite of 50% reduction in raif routes as compared to the 1960s. Rail is alused for transporting goods around Britain. Rail proves to be• more eco-friendly and safest means of transportation compa;ed to other vehicles so, not surprisingly, the number of people commuting have gone 40% more since the paten years. By 2034, this figure can go up. The work of network rail has to look after the tracks, bridges and tunnels whi

6/5/2021 Exam Paper

https://www.istm.org.in/examsoft/exampaper_final.php?id=26242 2/3

comprises of the British rail network. The railway infrastructure is made up of signals and level crossings. It has to loafter the 20,000 mile long track and 40,000 bridges and tunnels. Britain's 18 main rail stations, from Edinburg Waverlto London King's Cross, are looked after by the Britain rail system.

Ten years ago, when the network rail took up theresponsibilities, • it had to face some challenges. The rail neork was facing some problems. Trains were running late, tcosts were too high and there was shortage of assets in both the people and machinery. Due to these issues, peophad less confidence in the rail network. Ever since then, rail network has aimed at sustaining operations to reduce texpenses. There has been 28% reduction in expenses mainly because of conomy of scale. New tracks and machinehave been bought, and there has been 90% rise in the rail punctuality. Huge projects have been given on time atowards th budget, as a result the confidence of the people has improved. Rail network has moved from 'find and fix' 'predict and prevent' policy. This has proved to be more cost effective and competent and enabled in avoiding delay obstruction for the people in their travel. The rail network invested approx. 12 billion pounds between 2009 and 201towards the rail network. Britain has the fastest developing network in whole of Europe.

By investing in people, the rnetwork is investing in the future to.

.B ritain has the largest working personnel of 35,000 workers. It has people workiin various positions, like, engineers for maintenance and signaling to project managers. Each area offers an opportunto work. They also consist oi HR (human resources), IT (information technology), and finance and customer servicNetwork Rail needs to employ and keep capable engineers in order to get the work done. Presently, its engineers adoing some oi the most stimulating projects in Europe. The projects include HS2, which is the new super spted rail libetween the north and south Britain, and the project of London Crossrail. Some oi the biggest and busiest rail statioare being upgraded, like, London King's Cross and Birmingham New Street. The main focus of the HR of Network Railto recruit various personnel. This not only deepens the culture of business but it also makes sure that it can reach evetalent. It offers training for every applicant, whether he is a school drop-out or a graduate, whether male or female,continued flow of appropriate talent is ensured to keep its long term project going. The company abo gives maopportunities to its workers to receive recognized qualifications, such as an exclusive programme in post graduatiosponsoring the Master's Degree in project management and trainee.

Answer the following question.

Q1.

What were the initial problems that Network Rail of Britain face? (Hint: It has to look after the 20,000mile long track and 40,000 bridges and tunnels. Trains were running late, the costs were too high andthere was shortage of assets in both the people and machinery)

Q2.

What is the new super speed rail link between the north and south Britain called? (Hint: HS2)

CASE STUDY

(20Marks)

The price P per unit at which a company can sell all that it produces is given by the

function P(x) = 300 — 4x. The cofunction is c(x) = 500 + 28x where x is the number

of units produced. Find x so that the profit is maximum.

Answer the following question.

Q1.

Find the value of x.

Q2.

In using regression analysis for making predictions what are the assumptions involved.

Q3.

What is a simple linear regression model?

Q4.

What is a scatter diagram method?

Case

(20Marks)

Since 9/11•terrorism has cased threat attacks which have drawn the attention of political and media world. The US hto launch. a 'war on terror' and applied a range of counteract terrorism safety measures towards aviation, pubtransportation, ports, borders, publicgMhermg places, etc. While these steps may show cheap course of act!on government and security services, it is quite expensive. According to the calculations done by Mueller and Stewa(2011), the expenditure of US homeland and security has gone over 1.1 trillion dollars, which includes federal, state adomestic government, and private sector, and also the cost of opportunity. The Iraq an Afghanistan wars have added 1trillion dollars to this expenditure. The expenditure of federal, state and local US government on home ground securhas been estimated to 75 billion dollars more than the last levels of 2001. It is seen that US is not the only country to in thse high level of expenses, even though no other country can match its per capita or GDP expenditure. For exampincreased expenditure• on homeland security in UK, Canada and Australia is nearly one half to one quarter of Uexpenditure per capita or GDP. Nevertheless, in 2009, the government spent nearly 141.6 billion dollars each year ohomeland security. This figure is expected to reach about 300 billion dollars by 2016.

After 9/11, the main objective hbeen to prevent or alleviate any harm or casualty as a result of terrorism. The main issue is, if this expenditure counteracting terrorism been invest.ed in a way that has increased the cost of security of the public efficiently or noHence, the commission report of 9/11, among other issues, was called upon

• the US government to execute safemeasures which show evaluation of risks and effectiveness of expenditure. Nevertheless, while the US needs tevaluate expenditure benefits for government regulations, such evaluation seems co have not been done for homelasecurity in general, or for the DHS (department of homeland security). One of the causes could be that DHS is not abto take up such evaluation.

The NRC (national research council) committee of the National Academics of ScienceEngineering and Medicine, made a request through S Congress to evaluate the functions of DHS, which was working the project for almost 2 years, came up with some surprising result-. Besides e'•aluation of natural disasters, tcommittee 'did not find any DHS risk analysis capabilities and methods that are yet adequate for supporting DH

6/5/2021 Exam Paper

https://www.istm.org.in/examsoft/exampaper_final.php?id=26242 3/3

decision making.' Due to which, very less confidence could be had in most of the risk evaluation done by DHS. Tcommittee said that "it is not yet clear that DHS is on a

I ! trajectory for development of methods and capability thatsufficient

to ensure reliable risk analyses".

l.sually the government and their rigid agencies shoo a neutral behavtowards their decision making. Stewart says that "the standard criterion for deciding whether a government; programmcan be justified on economic principles is net present rnlue - the discounted monetized value of expected net benef(i.e., benefits minus costs)" and that "e'Cpecttd values (an unbiased estimate) is the appropriate estimate for use" (UM1992).

Answer the following question.

Q1.

The government spent nearly 141.6 billion dollars each year on 1 1 il (Hint: homeland security)