MATRIX INSTITUTE OF BUSINESS MANAGEMENT - MIBM GLOBAL EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

 MATRIX INSTITUTE OF BUSINESS MANAGEMENT - MIBM GLOBAL EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

CONTACT

DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

Business Communication

Total Marks: 100

SECTION –A

Q1. Attempt any 15 (15X2=30)

1. The handshake that conveys confidence is

a. Limp

b. Firm

c. Loose

d. Double

2. The whole concept of achieving success begins with how you ______

a. Behave

b. Think

c. Work

d. All of the above

3. The ________ body of the presentation should be broken into short and clear units

a. Main

b. Middle

c. Upper

d. Lower

4. The following is (are) the most effective ways of communication.

a. Verbal

b. Non verbal

c. Written

d. All of the above

5. The _____ of business letter is called layout.

a. Body

b. Content

c. Pattern

d. All of the above

6. Goals help us to ________

a. Communicate

b. Success

c. Work

d. Motivate

7. Good communication matters in business because ________.

a. everyone communicates for a living

b. it’s impossible to work in an office setting without communicating by writing or orally

c. it reflects who you are professionally

d. all of the above

8. What type of software would a writer use to produce a slide show for a meeting?

a. Database application

b. Presentational application

c. Spreadsheet application

d. Personal information application

9. Which of following is a true stsement about e-mail ?

a. E-mail changes only the message.

b. E-mail changes only the way the message is delivered.

c. E-mail changes both the way the message is delivered and the message.

d. Email does not change the way the message is delivered and the message

10. All memo headings should contain the following:

a. MEMO TO, DIVISION, DATE, FROM.

b. DATE, REFERENCE, FROM, FLOOR.

c. DATE, MEMO TO, FROM, PHONE

d. All the above

11 Organizations hiring hundreds of new employees every year must adopt a

more ------- towards the recruiting process.

a. systematic approach

b. organizational approach

b. direct approach

d. indirect approach

12. An effective oral presentation process follows _____ steps.

a. 3

b. 4

c. 5

d. 6

13. Collection letter should be written with the assumption that most of the people will:

a. Pay

b. Ignore

c. Not pay

d. Delay

14. One of the fastest ways to ensure your career success is to

a. learn how to design web pages

b. post a persuasive resume online

c develop excellent communication skill

d. invite your boss out to lunch periodically

15. Effective communication can ONLY be achieved when:

a. The audience is understood

b. Feedback is encouraged

c. Thoughts are organized

d. All the above

16. Communication theory does not help to explain ________.

a. what happens when we communicate

b. why certain symbols mean different things

c. how we learn to speak

d. why communication breaks down

SECTION –B

Q2. Attempt any 10 (10X3=30)

1. What is Business Communication?

2. Communication is a two way process Explain?

3. Explain the seven C's of communication?

4. What is noise? Explain various types of noises?

5. Write short notes on any two?

a. Body language b. Selection Interview c. Feedback

6. What is a meeting? Explain duties of Chairperson at a meeting ?

7. What do you mean by communication barriers?

8. What is meant by self development?

9. Distinguish between formal and the informal communication?

10. Explain the essential elements of a good report?

11. What is meant by group discussion?

12. What is meant by non verbal communication?

SECTION –C

Q3. Attempt any 2 (10X2=20)

1. “Communication is the blood of business”. Explain it and discuss why communication is so important to an organization.

2. What is meant by an interview? What are the objectives of interview? Explain various steps involved in conducting an interview ?

3. What do you mean by international Communication? What suggestions would you give for adopting global business ?

Q3. Attempt any 1 (20X1=20)

CASE: 1

Draft the Notice, Agenda of an Annual General Meeting of Reliance Industries Ltd. Also draft two Resolution

1. Appointment of Banker

2. To issue shares to the investors

CASE: 2

A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer’s name from “John Smith” to “A!@hole Smith” (not the customer’s actual name) after a heated phone call. This incident went public and caused a wave of bad press for the company. Likely, the company also had legal ramifications from this incident, though they were never made public.

1. What is the impact of this kind of communication on business.

2. Who according to you is responsible for not handling the situation better . What would be the solution to this problem

MANAGERIAL ECONOMICS

Section – A (Marks – 25)

Attempt all questions 1. How is Price Elasticity measured? 2. State and explain the ‘Law of variable proportions’ 3. Define ‘Production Function’. Explain with diagram, the three stages of the Law of Variable Proportions.

4. Define production function. State and explain the ‘Law of Diminishing Marginal Returns’

5. What is ‘Cost benefit analyses? Justify its use in the implementation of developmental projects.

Section – B (Marks – 25)

Attempt all questions –

1. What is ‘Segmentation’? Explain Product segmentation and Market segmentation concept.

2. What is ‘Wholesaling’? Discuss various benefits of Wholesaling.

3. Explain different Features of Perfect Competition.

4. Cost Volume Profit Analysis.

5. What is Capital Rationing? Section – C (Marks – 50) Attempt any five questions –

1- Explain in detail the nature and scope of Managerial Economics. How Micro Economics differs from Managerial Economics?

2. What is Empirical Production Function? Explain the optimum combination of inputs with diagrams. 3. What is Cost of Capital? Explain its structure and role in inter- national competitiveness. 4. What is Elasticity of Demand? Explain Price, Cross and Income Elasticity of Demand used in managerial decision making process. 5. What do you mean by Monopoly? How price and output is determined in short and long run in Monopoly Competition? 6. Describe the Oligopoly Model in detail. 7. Explain management of foreign exchange with special reference to India.

ORGANISATIONAL BEHAVIOUR

Section – A (Marks – 25)

Attempt all questions 1. What are the key biographical characteristics? 2. What is difference between intellectual abilities and physical abilities? 3. How an individual comes to know about “values”? 4. What is difference between terminal and instrumental values? 5. What is the importance of emotional intelligence?

Section – B (Marks – 25)

Attempt all questions – 1. Why managers require knowledge of OB? 2. What are the contributing disciplines of Organizational Behavior? 3. What do you mean by Locus of Control? 4. What is the influence of heredity and environment on personality? 5. How does Personality Typing help in the world of work? Section – C (Marks – 50)

Attempt any five questions –

1. Define organizational behaviour & its importance. Discuss how other science contributes to the study of organizational behavior. 2. Explain Mc-Gregor’s theory X & theory Y?

3. What is personality- What are its determinates - Which of them, you feel, are more important in shaping personality.

4. What is stress- Explain various levels of stressors. List of the stress coping strategies at various levels. Who should be responsible for dealing with the stress – individual or the group?

5. Explain the nature of group and various types of group. Why it is important for mangers to be familiar with the concepts of group

6. What is a team- What are its types. Would you like to work in a self or Managed team- Explain.

7. Explain the styles of leadership. Explain the traits of effective leader.