KAIZEN PROFESSIONAL IIBM MBA EXAM ANSWER

KAIZEN PROFESSIONAL IIBM MBA EXAM ANSWER

Kaizen Professional

Multiple Choices:

1. Kaizen has been called the single most powerful philosophy in

 a)Chinese Management

b) Japanese Management

c) European Management

d) Canadian Management

Ans: b) Japanese Management

2. Kaizen means ___________

a) Gradual Improvement

b) Satisfaction

c) Continuous & gradual improvements

d) Continuous change

Ans: c) Continuous & gradual improvements

3. Kaizen principles include a)

a)Focus on customers

b) Create work team

c) Inform every employee

d) All of the above

Ans: d) All of the above

4. POM stands for _______

a) Process- oriented management

b) Project Oriented management

c) Project originated management

d) Proper original management

Ans; b) Project Oriented management

5. ________ is a formal part of fulfilling business plans, strategies and projects in

Kaizen Companies.

a) Visible Management

b) Cross-functional Management

c) Just-in-time management

d) Process-oriented management

Ans:c ) Just-in-time management

6. ________is a manual – production scheduling technique controlled by a process operator

or machine operator.

a) Visible Management

b) Kanban

c) Cross- functional management

d) None of these

Ans: b) Kanban

7. A communication map is similar to a ________

a) Spiral diagram

b) Spider diagram

c) Cross diagram

d) None of these

Ans: b) Spider diagram

8. The fundamental purpose of drawing a communication map is to highlight where

a)Employees to be recruited

b) Communication needs to be improved

c) Employees to be terminated

d) Communication need to be removed

Ans: b) Communication needs to be improved

9. An internal customer have a right to expect and receive

a) Information germane to their tasks

b) Support to fulfill corporate objectives

c) Courtesy and respect

d) All of the above

Ans: d) All of the above

10. The first part of enablement equation is ________

a) Training

b) Communicating

c) Motivation

d) Empowerment

Ans: b) Communicating

11. The enablement equation consists of ________

a) Communication + Training + Incentives

b) Communication + Training + Motivation + Money

c) Communication + Training + Motivation + Empowerment

d) None of these

Ans: c) Communication + Training + Motivation + Empowerment

12. Most common methods of researching customers and market include

a) Personal meetings

b) Customer focus groups

c) Customer panels

d) All of the above

Ans: d) All of the above

13. A customer panel consists of a number of people who reflect the typical profile of a ______

a) Market Strategy

b) Customers

c) Market Segment

d) None of these

Ans: c) Market Segment

14. __________ is an invaluable source of actualize data and is a common way of

gathering mass information cost effectively.

a) Market Research

b) Mystery Shopping

c) Customer Interview

d) Perception Surveys

Ans: a) Market Research

15. Customers must have a good reason for responding to research requests. They must feel that

a) Their comments are genuinely valuable

b) They will ultimately benefit from suggestions

c) Their comments will remain confidential

d) All of the above

Ans: a) Their comments are genuinely valuable

16. One of Kaizen maxims that a strong three- way relationship should exists between a company,

Its customers and its own ________

a) Employees

b) Product

c) Suppliers

d) Managers

Ans: c) Suppliers

17. A loyalty scheme should never be a substitute for ________ and service values.

a) Core quantity

b) Core quality

c) Rewards

d) Customers

Ans: c) Rewards

18. Loyalty building processes and activities must be based on ________

a) Incentive Scheme

b) Loyal customers

c) Customer research

d) General consumers

Ans: c) Customer research

19. VEA stands for ________

a) Value Enhance applications

b) Voice Enhanced applications

c) Voice enhanced auto dialer

d) None of these

Ans: a) Value Enhance applications

20. The characteristics of a learning organization include.

a) Learning culture and climate

b) Reward flexibility

c) Adoptable structure

d) All of them

Ans: d) All of them

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