What do you feel are the reasons for Mrs Kapoor above statement? ANSWER -

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 E-COMMERCE MANAGEMENT
COURSE : Total Marks : 80
E-Commerce
Strategy, Technologies and Applications
CASE STUDY : 1
Mrs Geeta Kapoor is a middle aged lady, who is very fond of shopping. Uptill now she
always used the traditional methods of shopping. But one day her shopping activity can
stuck up due to unprecedented rains, that is when her neice brought up the idea of
internet shopping. Mrs Kapoor felt that while internet e-commerce might be a very
attractive facility to many customers, it does not solve all shopping problems for her.
Question :
1) What do you feel are the reasons for Mrs Kapoor above statement?
2) Explain the advantages and disadvantages of ordering the products online.
3) Use the Web site Evaluation Model and evaluate a couple of Web sites. Compare
the results of the two evaluations.
4) Compute an overall score to each of the sites along with reasons.
AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL
CASE STUDY : 2
Mr Laxman Shastri is a master in the commerce field and over the period he has
acquired a lot of computer literacy as he feels that the definition of E-Commerce put
forward as “Electronic Commerce is commerce enabled by internet era technologies” is
very true.
But still a number or lot of concepts have to be understood along with the nature of the
internet.
Question :
1) Explain packet switching
2) How does packet switching differ from a switched network.
3) Draw a simple diagram of hardware, network and software facilities utilized when an
e-shop is accessed from a home PC.
4) List the facilities available on the web.
CASE STUDY : 3
The recent introduction of EDI into Leroy Merlin, one of the larger DIY retailers in the
French market. The French DIY sector is fragmented with a few medium size chains
and many independent operators. This contrast with the UK DIY sector which is
dominated by a few large operators all of which have operational EDI Systems. The use
of EDI by Leroy Merlin will no doubt be emulated by the other players of comparable
size but it seems likely to contribute to continue the rationalization that is taking place in
this sector in France.
Question :
1) For each stage of the business trade cycle, list the stage specific advantages and
disadvantages of using EDI.
2) What problems might be encountered in the above case with the implementation of
EDI?
3) EDI is typically applied to trade exchanges, orders, invoices etc but it can also be
used for non-trade purposes. Suggest how EDI might be used in this case?
4) Suggest any instances where a mature EDI supply chain can facilitate a change in the
nature of the product of service.
CASE STUDY : 4
Mr. Apte is retired manager from a multinational company. He worked in the Audit
department of the company. He has all his life done a great hard work. After the
system in the company became computerized he adapted himself to the computerized
environment. But still he does not feel comfortable with e-banking services and always
feels that the old system was only better.
Question :
1) Explain the reasons for Mr Apte holding the above views.
2) Explain what you mean by Internet banking?
3) What do you feel are the advantages and disadvantages of E-Banking?
4) How can the problems in Internet banking be resolved?