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Business Communication
Section A: Objective Type & Short Questions (30 marks)
 This section consists of multiple choices and Short Notes type questions.
 Answer all the questions.
 Part one questions carry 1 mark each & Part Two questions carry 4 marks each.
Part one:
Multiple choice:
1. __________is an essential function of Business Organizations:
a. Information
b. Communication
c. Power
d. None of the above
2. Physiological Barriers of listening are:
a. Hearing impairment
b. Physical conditions
c. Prejudices
d. All of the above
3. Which presentation tend to make you speak more quickly than usual:
a. Electronic
b. Oral
c. Both „a‟ and „b‟
d. None of the above
4. What is the main function of Business Communication:
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
5. The responsibilities of the office manager in a firm that produces electronics spares is:
a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming official mail and responding to some
d. All of the above
Examination Paper of Business Communication
2
IIBM Institute of Business Management
6. Labov‟s Storytelling Model based on:
a. Communication through speech
b. Language learning
c. Group Discussions
d. None of the above
7. Diagonal Communication is basically the:
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
8. How to make Oral Communication Effective?
a. By Clarity
b. By Brevity
c. By Right words
d. All of the above
9. Direct Eye contact of more than 10 seconds can create:
a. Discomfort & Anxiety
b. Emotional relationship between listeners and speakers
c. Excitement
d. None of the above
10. Encoding means:
a. Transmission
b. Perception
c. Ideation
d. None of the above
Part Two:
1. Define 7C‟s of effective communication.
2. Explain „Space Language‟.
3. Differentiate between good listeners and bad listeners.
4. List the different types of business report.
5. Define „Kinesics‟.
END OF SECTION A
Examination Paper of Business Communication
3
IIBM Institute of Business Management
Section B: Caselets (40 marks)
 This section consists of Caselets.
 Answer all the questions.
 Each Caselet carries 20 marks.
 Detailed information should form the part of your answer (Word limit 150 to 200
words).
Caselet 1
Mr. and Mrs. Sharma went to Woodlands Apparel to buy a shirt. Mr. Sharma did not read the
price tag on the piece selected by him. At the counter, while making the payment he asked for
the price. Rs. 950 was the answer.
Meanwhile, Mrs. Sharma, who was still shopping came back and joined her husband. She was
glad that he had selected a nice black shirt for himself. She pointed out that there was a 25%
discount on that item. The counter person nodded in agreement.
Mr. Sharma was thrilled to hear that “It means the price of this shirt is just Rs. 712. That‟s
fantastic”, said Mr. Sharma.
He decided to buy one more shirt in blue color.
In no time, he returned with the second shirt and asked them to be packed. When he received the
cash memo for payment, he was astonished to find that he had to pay Rs. 1,900 and Rs. 1,424.
Mr. Sharma could hardly reconcile himself to the fact that the counter person had quoted the
discounted price which was Rs. 950. The original price printed on the price tag was Rs. 1,266.
Questions
1. What should Mr. Sharma have done to avoid the misunderstanding?
2. Discuss the main features involved in this case.
Caselet 2
I don‟t want to speak to you. Connect me to your boss in the US,” hissed the American on the
phone. The young girl at a Bangalore call centre tried to be as polite as she could. At another call
centre, another day, another young girl had a Londoner unleashing himself on her, “Young lady,
do you know that because of you Indians we are losing jobs?”
The outsourcing backlash is getting ugly. Handling irate callers is the new brief for the young
men and women taking calls at these outsourced job centres. Supervisors tell them to be „cool‟.
Avinash Vashistha, managing partner of NEOIT, a leading US-based consultancy firm says,
“Companies involved in outsourcing both in the US and India are already getting a lot of hate
mail against outsourcing and it is hardly surprising that some people should behave like this on
the telephone.” Vashistha says Indian call centre‟s should train their operators how to handle
such calls. Indeed, the furor raised by the Western media over job losses because of outsourcing


CORPORATE FINANCE IIBMS EXAM ANSWER SHEETS PROVIDED

Attempt any Ten Questions:

1.       Discuss the role of SEBI in regulating Indian Capital Market.

2.       Discuss the basic problems of Industrial finance in India

3.       Write short notes on the following (Any Three)

 i) Corporate disasters

ii) Corporate ethics

 iii) Managers and professionalism

 iv) Role played by SEBI in avoiding, corporate disasters, ethics ,and also describe CSR initiatives of corporate world.

4.       Explain Principles of Corporate Governance .

5.       Explain the Guidelines issued by SEBI towards Corporate Governance.

6.       Explain the underlying assumptions of the Black and Scholes option pricing model and why are they needed? Explain in detail Black Scholes option pricing model .

7.       Discuss the relationship between the financing decision and investment decision in a firm

8.       Discuss RAD and CE approach

9.       Explain the advantages of Decision tree approach in investment decisions

10.    .Discuss the factors which exercise influence on the demand for working capital in a manufacturing concern

11.    Discuss the role of Commercial bank as financial intermediaries

12.    What do you mean by share capital? Explain the different forms of share can a company issue?

13.    Explain the role of EXIM Bank Financing of exports

14.    Explain the relevance which is associated with the financing decision and investment in the organization.

Business Ethics ISBM EXAM ANSWER SHEETS PROVIDED

Total Marks: 80

Note : All Questions are Compulsory

Each Question Carries Equal Marks 10 Marks

1. Write short note on value education & consumerism

2. Give SWOT analysis in Indian scenario.

3. Explain need for a check on quackery.

4. Give measures to control pollution

5. Discuss unethical practices vis-à-vis cheating.

6. Give benefits of ISO 9000 quality systems & Give importance and

use of ISO 9000 standard.

7. Discuss seven points of mahatma Gandhi & Discuss social justice

according to gandhiji.

8. Give characteristic of quality leadership.

8.Discuss consumerism & Write a note on consumerism

CONSUMER BEHAVIOUR ISMS ANSWER SHEETS PROVIDED

Master Program in Business Administration (MBA)

Note :- Solve any 4 Case Study

             All Case Carry equal Marks.

CASE I

Sunder Singh

Sunder Singh had studied only up to high school. He was 32-years of age, lived alone in a rented room, and worked eight-hour shift at one petrol pump, then went to the other one for another eight-hour shift. He had a girl friend and was planning to marry.

One day when he returned from work, he got a note from his girl friend that she was getting married to someone else and he need not bother her. This was a terrible shock to Sunder Singh and he fell apart. He stopped going to work, spent sleepless nights, and was very depressed. After a month, he was running Iowan his savings and approached his earlier employers to get back his job, but they would not give him a second chance. He had to quit his rented room, and sold few things that he had. He would do some odd jobs at the railway station or the bus terminal.

One day, nearly two years ago, he was very hungry and did not have any money and saw a young man selling newspapers. He asked him what he was selling and he told him about Guzara (an independent, non-profit, independent newspaper sold by the homeless, and economically disadvantaged men and women of this metro city). Sunder Singh approached the office and started selling the newspaper. He did not make a lot of money, but was good at saving it. He started saving money for a warm jacket for next winter.

He was reasonably happy; he had money to buy food, and no longer homeless and shared a room with two others. One day, with his savings he bought a pair of second-hand Nike shoes from flea market.

Sunder Singh is not unique among low-income consumers, especially in large cities, in wanting and buying Nike shoes. Some experts believe that low-income consumers too want the same products and service that other consumers want.

The working poor are forced to spend a disproportionate percent of their income on food, housing, utilities, and healthcare. They solely rely on public transportation, spend very little on entertainment of any kind, and have no security of any kind. Their fight is mainly day-to-day survival.

QUESTIONS

1.        What does the purchase of a product like Nike mean to Sunder Singh?

2.        What does the story say about our society and the impact of marketing on consumer behavior?

         Business Ethics XAVIERS EXAM ANSWER SHEETS PROVIDED

Max. Marks: 80

SECTION - A

1. Answer any ten of the following in about 3-4 lines each: (2x10-20)

a) Define Business Ethics.
b) What is morality?
c) How religion and ethics are related?
d) What is ethical dilemma?
e) Define Corporate Governance.
f) Whar are attitudes?
g) What is the psychological egoism?
h) State the two unethical practices in Software Company?
i) What are tax ratios?
j) List four features of utilitarianism?
k) What is whistle blowing?
l) What is software privacy?


SECTION - B

Answer any three of the following. Each question carries 5 marks. (3x5=15)

2. Explain the significance of ethics in business planning and decision making.
3. What are corporate crimes? What are their effects on society?
4. What are the implications of unethical practices on human resource management?
5. What do you mean by classical utilitarianism? Explain its principles.
6. Explain the benefits of good corporate governance.


SECTION - C

Answer any three of the following. Each question carries fifteen marks. (3x15=45)

7. Explain the ethical issues involved in managing finance with an objective
of maximizing shareholders wealth rather than shareholders interests.

8. Describe congnitivism and non-congnitivism ethical theories.

9. Explain the impact of corporate governance of Narayana Murthy Committee.

10. Explain the factors influencing ethical environment a service organization.

11. Explain the corporate social responsibility towards the educational institutions.