ISBM MBA EXAM ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

ISBM MBA EXAM ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

CONTACT

DR. PRASANTH BE BBA MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

Course : Masters Program in Business Administration (MBA) Subject : Business Communication

Answer the following  question.

Q1.	What is group discussion? How is it Evaluated? And what is the techniques of GD	(10 marks)
Q2.	Mention Checklist for interview preparation	(10 marks)
Q3.	Define Interview & explain any 5 types in details	(10 marks)
Q4.	Explain 7 phases of negotiating tactics	(10 marks)
Q5.	State some Strategies to overcome Stage fear	(10 marks)
Q6.	Why do listening barriers succeed?	(10 marks)
Q7.	What are the different barriers of Communication	(10 marks)
Q8.	Explain two way process of Communication with diagrammatical representation	(10 marks)

 

Course : Specialisation

Subject : Hospitality Management

Answer the following  question.

Q1.	Discuss about sport tourism?	(10 marks)
Q2.	Describe about food service innovations?	(10 marks)
Q3.	Describe about floating hotels & government houses?	(10 marks)
Q4.	Discuss about hygiene, sanitation & safety	(10 marks)
Q5.	Which rules are covered in agreement by travel agency revenue?	(10 marks)
Q6.	Which relationships are provided by the international chain to individual owners?	(10 marks)
Q7.	Classify food &beverage facilities?	(10 marks)
Q8.	Explain about housekeeping department?	(10 marks)

 

Course : Specialisation

Subject : Human Resource Management

Answer the following question.

Q1.	What are the pay-surveys? And whats its usefulness?	(10 marks)
Q2.	Discuss 360 degree method of performance evaluation?	(10 marks)
Q3.	What are the factors affecting Job Design?	(10 marks)
Q4.	What are the various categories of difficult employees?	(10 marks)
Q5.	What are the main functions of Trade Unions?	(10 marks)
Q6.	Write short note on Ownership	(10 marks)
Q7.	What are the alternatives of Recruitment?	(10 marks)
Q8.	What is Management By Objectives (MBO)?	(10 marks)

 

Course : Masters Program in Business Administration (MBA) Subject : International Business

Answer the following question.

Q1.	Discuss the needs of conducting international marketing research.	(10 marks)
Q2.	Define international marketing research.	(10 marks)
Q3.	What is absolute advantage in international business ?	(10 marks)
Q4.	Describe on international chambers of commerce.	(10 marks)
Q5.	Discuss about organization structure of the WTO	(10 marks)
Q6.	Explain international economic law.	(10 marks)
Q7.	Explain different types of dumping	(10 marks)
Q8.	What is agricultural & village industry facility in special focus initiatives?	(10 marks)

 

Course : Masters Program in Business Administration (MBA) Subject : Organizational Behaviour

Answer the following question.

Q1.	Discuss about the contemporary organizational challenges in Indian industrial scenario	(10 marks)
Q2.	Discuss about the contemporary organizational challenges in Indian industrial scenario	(10 marks)
Q3.	What is Job Analysis? How do you determine various performance criteria?	(10 marks)
Q4.	Define leadership and briefly explain important leadership theories	(10 marks)
Q5.	Define Conflict. What are the sources of organizational conflict? How do we solve interpersonal conflict?	(10 marks)
Q6.	Some critics have argued that “People first” approach do not lead to high profits. Give your views.	(10 marks)
Q7.	Discuss the importance of values	(10 marks)
Q8.	Define communication	(10 marks)

 

Course : Masters Program in Business Administration (MBA) Subject : Principles and Practice of Management

Answer the following question.

Q1.	Write a short note on Principle of scalar Chain & Staffing as function of management	(10 marks)
Q2.	Management is what management does. Explain.	(10 marks)
Q3.	Write a detailed note on seven out of FAYOL’s 14 principles of Management.	(10 marks)
Q4.	Explain factors influencing group cohesiveness.	(10 marks)
Q5.	Explain main tools of operational research in decision making.	(10 marks)
Q6.	Difference between (i) authority & responsibility (ii) authority & power.	(10 marks)
Q7.	Discuss steps of planning.	(10 marks)
Q8.	Which variables must be considered in establishing the span of control?	(10 marks)

OPERATION MANAGEMENT IIBMS EXAM ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

OPERATION MANAGEMENT IIBMS EXAM ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

Attempt Only Eight Question:-

1.            How would operations strategy for a service industry be different if any from that for a manufacturing industry ?  (Its an example & explain)

2.            Consider the following two mutually exclusive projects.  The net cash flows are given below:

YEAR	NET CASH FLOWS FROM PROJECT A	NET CASH FLOWS FROM PROJECT B
0	-  Rs. 1,00,000	- Rs. 1,00,000/-
1	+ Rs. 30,000	+ Rs. 15,000/-
2	+ Rs. 35,000	+ Rs. 17,500/-
3	+ Rs. 40,000	+ Rs. 20,000/-
4	+ Rs. 45,000	+ Rs. 22,500/-
5		+ Rs. 25,000/-
6		+ Rs. 27,500/-
7		+ Rs. 30,000/-
8		+ Rs. 32,500/-

If the desired rate of return is 10% which project should be chosen?

3.            What are the levels of aggregation in forecasting for a manufacturing organization?  How should this hierarchy of forecasts be linked and used ?

4.            How would forecasting be useful for operations in a BPO (Business processes outsourcing) unit ?  What factors may be important for this industry ?  Discuss .

5.            A good work study should be followed by good supervision for getting good results.  Explain with an example.

6.            What is job evaluation ?  Can it be alternatively used as job ranking ?  How does one ensure that job evaluation evaluates the job and not the man ?  Explain with examples ?

7.            What is the impact of technology on jobs ?  What are the similarities between job enlargement  & job rotation ?  Discuss the importance of training in the content of job redesign ?  Explain with examples ?

8.            What is an internet connectivity ?  How is it important in to days business would with respect to materials requirement planning & purchasing.  Explain with examples ?

9.            Would a project management organization be different from an organization for regular manufacturing in what ways.  Examples.

10.          How project evaluation different from project appraisal?  Explain with examples.

BUSINESS MANAGEMENT IIBM MBA EXAM ANSWER SHEET PROVIDED WHATSAPP 91 9924764558

BUSINESS MANAGEMENT IIBM MBA EXAM ANSWER SHEET PROVIDED WHATSAPP 91 9924764558

CONTACT

DR. PRASANTH BE BBA MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

Examination Paper of Business Communication
IIBM Institute of Business Management
• This section consists of multiple choices and Short Notes type questions.
• Answer all the questions.
• Part one questions carry 1 mark each & Part two questions carry 5 marks each.
IIBM Institute of Business Management
Subject Code-B109
Examination Paper Business Communication
MM.100
Section A: Objective Type & Short Questions (30 marks)
Part one:
Multiple choice:
I.The most important goal of business communication is_________. (1)
a) favorable relationship between sender and receiver
b) organizational goodwill
c) receiver response
d) receiver understanding
II. Down ward communication flows from_________ to_________. (1)
e) Upper to lower
f) Lower to upper
g) Horizontal
h) Diagonal
III. Horizontal communication takes place
between_________. (1)
a. superior to subordinate
b. subordinate to superior
c. employees with same status
d. none of these
IV. The study of communication through touch is_________. (1)
a. chronemics
b. haptics
c. proxemics
d. semantic
V._____________ channel of communication is known as grapevine (1)
a. Formal
b. Informal
c. Horizontal
d. Vertical
VI. The following is (are) the most effective ways of communication. (1) a. Verbal b. Non verbal c. Written d. All of the above
Examination Paper of Business Communication
IIBM Institute of Business Management
END OF SECTION A
• This section consists of Caselets.
• Answer all the questions.
• Each Caselet carries 20marks.
• Detailed information should form the part of your answer (Word limit 150 to 200 words).
VII. The handshake that conveys confidence is (1)
a. Limp
b. Firm
c. Loose
d. Double
VIII. ________ of the letter consists of main message. (1)
a. Heading
b. Body
c. Greeting
d. Closing
IX. Body of a letter is divided into ________
parts. (1)
a. 1
b. 2
c. 3
d. 4
X. X. A persuasive message will fail if_____ (1)
a. it does not focus on what is in it for the reader
b. it only lists facts
c. it moves too slowly
d. all of the above
Part Two:
1. Brief Grapevine communication? (5)
2. List the 7 C’s of Communication? (5)
3. Describe the various barriers of communication? (5)
4. Write the negotiation process. (5)
Section B: Caselets (40 marks)
Caselet 1
Barry and Communication Barriers Effective Communication as a Motivator One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give
Examination Paper of Business Communication
IIBM Institute of Business Management
consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is Serv Safe® certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and hand washing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still, the owners note there are additional costs for training and making sure food is handled safely. One day Barry comes to work and is rather upset even before he steps into the restaurant. Things haven’t been going well at home and he was lucky to rummage through some of the dirty laundry and find a relatively clean outfit to wear for work. He admits he needs a haircut and a good hand scrubbing, especially after working on his car last evening. When he walks into the kitchen he notices several trays of uncooked meat sitting out in the kitchen area. It appears these have been sitting at room temperature for quite some time. Barry is frustrated and doesn’t know what to do. He feels like he is beating his head against a brick wall when it comes to getting employees to practice food safety. Barry has taken many efforts to get employees to be safe in how they handle food. He has huge signs posted all over the kitchen with these words: KEEP HOT FOOD HOT AND COLD FOOD COLD and WASH YOUR HANDS ALWAYS AND OFTEN. All employees are given a thermometer when they start so that they can temp food. Hand sinks, soap, and paper towels are available for employees so that they are encouraged to wash their hands frequently.
Questions
1. What are the communication challenges and barriers Barry faces? (10)
2. What solutions might Barry consider in addressing each of these challenges and barriers? (10)
Caselet 2
Mr. Dutta, newly appointed president of century Airlines, knew the company’s survival depended on customer service, which in turn depended on motivated employees. So he created the Century Spirit program to build team spirit by encouraging employee participation, individual initiative, and open communication. Among the program’s early successes was newspaper started by a group of flight attendants. The plane truth published information about benefits and work conditions as well as feature stories and humorous articles. It quickly became popular not only with flight attendant but with pilot, machinists, and baggage handlers.
As time went on, though, the plane truth began to run articles critical of the company. When management cut back worker’s hours, the, newspaper questioned what sacrifices the executive were making. When the technical services department releases figures showing long turnaround times, the paper questioned the machinist’s work ethic. Worried that customer might see the newspaper; Mr. Dutta wanted to cancel it. The president of the flight attendants union also wanted to see it was stirring up trouble with the machinists.
Examination Paper of Business Communication
IIBM Institute of Business Management
• This section consists of Applied Theory Questions.
• Answer all the questions.
• Each question carries 15marks.
• Detailed information should form the part of your answer (Word limit 200 to 250 words).
END OF SECTION C
Ms. Rachel, Century’s human resource director, was asked to stop the publication. But she hesitated. She knew the employee morale was on the brink, but she did not know whether the newspaper was venting worker’s frustrations and reinforcing team spirit or stirring up old animosities and bringing the whole company down. Was it creating more tension than unity or vice-versa?
Questions
1. What Communication issues are involved at Century Airlines? (10)
2. What Communication Channels are being Utilized (10)
Section C: Applied Theory (30 marks)
1. Explain the various non verbal communications with an example in business
Scenario? (15)
2. Delineate the types of parts of business report writing? (15)
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