Quantitative Methods - ALL ISBM ANSWER SHEETS AND PROJECT REPORTS PROVIDED
1. Three numbers, whose sum is 12, are in AP. If 1,2 and 6 are added to them, the resultin g
numbers are in GP. Find the numbers
2. Average rainfall on a city from Monday to Saturday is 0.3 inch. Due to heavy rainfall on
Sunday, the average rainfall for the week increased to 0.5 inch. What was the rainfall on
Sunday?
3. Calculate median from the following data
Marks 10-25 25-40 40-55 50-70 70-85 85-100
Frequency 6 20 44 26 3 1
4. Given the following results of the height and weight of 1000 students. The mean height is 170
cm, the mean weight is 75 kg. the standard deviation of the height and weight are 6 cm and 6
kg respectively r = 0.6. amit weighs 50 kg, sumeet is 1.5 m tall. Estimate the height of Amit
from his weight and the weight of sumeet from his height
5. In a sample of 500 people from a village in rajasthan, 280 are found to be rice eaters and rest
wheat eaters. Can we assume that both the food articles are equally popular?
6. In a binomial distribution 31% of the items are under 45 and 8% are over 64. Find the mean
and variance of the distribution
7. In a large number of group of children 55% are under 60 cm heighty nd 40% are between 60
and 65 cm. Assuming a normal distribution, find the mean and SD of height
8. Construct index number form the data by applying Marshall edge worthmethod
Commodity Price 2004 Quantity Price 2006 quantity
A 2 8 4 6
B 5 10 6 5
C 4 14 5 10
D 2 19 2 13
Corporate Law ISBM ANSWER SHEET PROVIDED
Answer the following question.
Q1. What are the exceptions to “The Majority Rule” (10 marks)
Q2. Classify Mercantile or commercial agents (10 marks)
Q3. What are the kinds of bailments? (10 marks)
Q4. How to maintain liquid assets (10 marks)
Q5. What are brokerage contracts (10 marks)
Q6. Define appropriate laboratory (10 marks)
Q7. Explain concept need not be in writing (10 marks)
Q8. Which products are majority imports? (10 marks)
Banking Management ISBM ANSWER SHEET PROVIDED
Answer the following question.
Q1. Import Export Business is enjoying various facilities. Give in brief information about it. (10
marks)
Q2. Human Resources with technical support has changed the Banking scenario. Give your comments. (10
marks)
Q3. What is the role of Reserve Bank of India in exchange control? Write with special reference to Import – Export. (10
marks)
Q4. Customer expectations are very high in Banking Industry. Give your comments. (10
marks)
Q5. Pricing strategy is controlled by external factors as well as RBI. Please define it. (10
marks)
Q6.
Mr. A can earn a return of 16% by investing in equity shares on his own. Now he is considering a recently announced
equity based mutual fund scheme in which initial expenses are 5.5 percent and annual recurring expenses are 1.5
percent. How much should the mutual fund earn to provide Mr. A a return of 16%
(10
marks)
Q7. What do you know about Exim Bank? How it is encouraging import-export trade? (10
marks)
Q8. Development of human resources is the challenge before banking industry. Express your views with special reference
to India.
(10
marks)
Business Communication ISBM ANSWER SHEET PROVIDED
Case Studies
CASE STUDY (20
Marks)
Josh has recently been promoted to regional manager for an investment firm. He feels very secure with the finance part of his job but
feels pressure with the new promotion requirements. He will need to present bimonthly speeches to top management, run daily
meetings, and write dozens of memos and reports. He must also give motivational seminars at least twice a year to his department
heads. Josh would like to improve his writing skills and make his presentations clear, concise, and motivational.
Answer the following question.
Q1. What suggestions would you give Josh to help make his presentations more professional and interesting?
Q2. Give an overview of the case.
CASE STUDY (20
Marks)
New Zealand's largest free-to-air broadcaster and is also the nation's only public television broadcaster. It operates four channels; TV
ONE and TV 2, and two digital- channels, TV 6 and TV 7. It also has an online presence and offers catch up TV on their website.
Increased competition from new media sources such as PC and mobile devices mean that it is important for the broadcaster to
increase business efficiencies and to drive business innovation. Reduced resources and downsizing of the Internal Communications
team meant that Internal Communications channels needed to be quick, and easy to use. Measuring the effectiveness of the channels
was also important. Ensure important Internal Communications achieved cut-through in a climate of overload. In order to keep
employees informed and operationally effective, TVNZ was looking for engaging ways to repeat important messages in order to
ensure message cut-through was achieved. Reduce email overload. Prior to the use of the SnapComms Internal Communications
channels, an average of 25 ‘mass email updates’ were being sent separately to staff each week. The interruption caused by these
messages arriving separately was impacting productivity and causing email overload.
Answer the following question.
Q1. Give an overview of the case.
Q2. Why the reduction in email overload was necessary? Explain
CASE STUDY (20
Marks)
Communication is an essential aspect of business life. Every day, business persons have to communicate with people at different
levels of the organization or with people external to the organization. And in this globalized environment they also have to
communicate with people from different countries, with different cultural backgrounds. Poor or inaccurate communication can lead
to conflict and negativity in the workplace. It could even lead to the cancellation of a deal or the loss of customer goodwill. In this
competitive environment, businesses cannot afford such losses. The case focuses on the fundamental principles of communication -
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clarity of purpose and knowledge of the subject and audience - to empower readers to deal with both familiar and unfamiliar
communication contexts.
Answer the following question.
Q1. Give your views on Business Communication.
Q2. Discuss the consequences of inaccurate communication.
CASE STUDY (20
Marks)
Providing excellent customer service may feel like tricky business at times. It’s not so difficult when everything is going great and
your customer is completely satisfied with your company’s products or services. But introduce a problem and verbal or written
messages can suddenly become emotional and tense. Figuring out what causes emotions to escalate when it comes to verbal or
written communication is key to making changes so customers feel satisfied with the end result. A badly written or verbalized
communication from your customer service department is like throwing salt on a wound –– it hurts more than ever and causes a
reaction. Inflammatory language may cause customers to feel angry, unimportant or misunderstood. They start to feel frustrated, and
things quickly escalate when they reply back with less than friendly language. The wording in the communication may also cause
confusion and misunderstanding, which could lengthen the process of figuring out the customer’s problem and finding a way to
resolve it. Some people respond to customer complaints by switching into a more formal mode of communication. While you may
do this to sound more professional, the new tone might escalate things if the customer takes that to mean you’re not specifically
dealing with their issue, just some abstract, common issue that everyone faces. Instead of providing a slew of customer service
policies in a message that sounds automated, address the complaint as if you’re talking to a friend. Use language that explains your
policies while asking what you can do to make the customer feel good about your company again. When it comes to verbal
communication skills, not listening can quickly escalate the situation by making you sound defensive. Sometimes a customer just
needs to vent and explain what’s wrong. Using strong listening skills doesn’t mean the customer is right. Quietly listening just means
you’re giving the person the courtesy of saying what they want without interruption. Once the customer finishes talking, ask
questions to pinpoint parts of the problem you don’t understand so it shows you’re actively listening and want to thoroughly
understand the problem. It’s easy to feel like a customer’s complaints are about how inefficient you are. But when a customer raises
their voice or says things related to the product or service that make you feel like you’re responsible in some way, remember that it’s
not personal. Instead, remind yourself that the person on the other end of the conversation is just upset and wants a solution. Put
yourself in the place of the customer to get a feel for what’s really going on.
Answer the following question.
Q1. How empathy helps in mitigating the customer’s problems? Explain
Q2. How the Lack of Listening Skills can escalate the problems in verbal communications? Discuss.
Q3. How a badly written or verbalized communication from your customer service department to the customers may
cause confusion & misunderstandings in customers mind?
Q4. Give an overview of the case.
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