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DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com
The Indian Institute Of Business Management & Studies
Subject: General Management Marks: 100
1
Attempt All Case Study
CASE NO - 1 -Health or Work
Mr. Victor is the marketing manager, looking after two sensitive products-Max and Priya (both are luxury
soaps) - produced by Hindustan Trading Company. After a service of fifteen years, Mr. Victor now enjoys the
second position in the marketing department of his company.
Recently the company introduced a new soap for the elite class of customers. It was launched in all the big
cities of India, under the overall supervision of Mr. Victor.
Mr. Victor now travels twenty days a month and works for fourteen hours a day. His work is well
appreciated by the chairman of the company. And was also rewarded with three direct increments.
As an obvious result of this new development, Mr. Victor now looks after all the three sensitive soaps.
Looking at his dashing approach to marketing, the company’s chairman now wants to give him the additional
responsibility of an ‘international launch’ of these products.
Unfortunately, Mr. Victor is now suffering from high blood pressure and has gone for medical treatment.
Although he is on leave now, he has to resume his duties within a week. As per the doctor’s advice, Mr. Victor was
supposed to take one month’s rest.
Mr. Victor’s wife works in the government department and they are blessed with two school going sons.
Required
What is your advice for Mr. Victor?
CASE NO – 2 - Wanted a Leader
Bombay Steel Limited is the market leader in raw steel, with 40% market share. The company has a work
force of 35,000 employees including 6,000 officers. The chairman of the company Mr. Rangtha retired recently and
could not place his successor immediately. The company is now facing severe competition from new entrants,
especially foreign companies. The moral of employees’ is down due to the absence of proper allocation of
responsibilities, support from superiors and wage revision.
The company is also expecting a non-cooperation movement to be carried out by its two unions. Export
orders are pending. The export market now expects better quality of product. The government has allowed BSL to
expand its capacity, acquire new technology and also raise capital from the open market.
Three senior executives of the company are in the race of becoming the new chairman. Two senior
bureaucrats from the central government departments are also aspiring for the same position.
Required.
1. What type of leader/chairman is required for this company?
2. Who should be made the chairman?
3. What should be the priorities of the new chairman?
The Indian Institute Of Business Management & Studies
Subject: General Management Marks: 100
2
CASE NO – 3 Assessment of Leadership Performance
Assess your present leader, using the following scale and factors (with respective weightages)
Scale
0 - Nil 1 - Poor
2 - Marginal 3 - Good
4 - Very Good 5 - Excellent
Factor Weightage
Decision Making 8
Understanding Subordinates 7
Delegation of Power 6
Supporting Subordinates 5
Dynamism and Risk caring 4
Vision and knowledge 3
Communication 2
Transparency 1
Required
Select your group leader. Also decide the next leader and the method for transfer of leadership.
The Indian Institute Of Business Management & Studies
Subject: General Management Marks: 100
3
CASE NO – 4 Value Approach to Productivity
Falcon International Limited is a well-known company for electrical and electronic products. It is the
market leader for various electrical products and enjoys the second position for electronic products. The company
has realized the 80 million strong middle-class market of India now wants world-class products and after-salesservices.
These customers are now ready to pay higher price for better product. On the other side, the lower
middle-class customers have become very price-sensitive, with decreasing real income and increasing inflation.
So far, this company has been selling ‘same quality products’ to all income groups of customers. But now, it
has realized that ‘product differentiation’ if required, and ‘value for money’ on one side and ‘reasonable value for
reasonable money’ on the other side are going to be the future ‘product strategies’ of the company.
Product differentiation is to be effected very carefully, without disturbing ‘customer sentiments’. This
requires suitable change in ‘employee skills’. If employees are ready to change their style of operations, the
required change in ‘product design’ or ‘product quality’ can be achieved and the customers could be completely
satisfied.
Employees are to be exposed to ‘real market realities’ through live product demonstrations and effective
workshops. Careful study of ‘customer’s ideas on product value’ should be carried out. New designs, new contents,
new utilities require new technology and new ideas. Ultimately, all this requires flexibility in productivity. Change
in operations or style should not have a negative effect on productivity. If changed design or quality of product
demands improvement in productivity, it should be achieved by the employees. The company should properly
reward such an improvement.
Falcon has appointed a committee to find out ways and means for redefining productivity, based on
redefined ‘product value’.
Required
1. Discuss the significance of timely change in ‘product value.’
2. Discuss the significance of timely changes in’ productivity’ to suit the ‘change in product value.’
3. How would you bring in such a change in the productivity.’
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