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 CONTACT

DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

Customer Relationship Management

Section – A (Marks – 50)

Attempt any five questions

1- Define CRM and its development in detail.

2- Explain various technological aspects and principles of CRM.

3- Explain integration of CRM into management of small and medium enterprise.

4- How CRM helps in strategies deigns and readiness of an organization?

5- Explain the process of Planning and analysis for CRM Execution.

6- Comment - CRM, A New Paradigm in Marketing?

Section – B (Marks – 35)

Attempt any five questions – 1- Explain The BCG's five pillars supporting CRM implementation.

2- Why do organizations undertake CRM? 

3- What are the inputs require generating a customer focused CRM solution. 

4- Explain Pareto Law in details.

 5- Define various CRM software solution and information and communication technology. 

6- Define CRM as process in detail.

Section – C (Marks – 15)

Attempt any three questions –

1- What are the various advantages and benefit of CRM? 

2- How CRM impact on organization? 

3- Why does organization need CRM? 

4- Explain various features of good CRM.

International Business Management

Part – A (45 Marks)

Attempt any Five Question

1- Discuss various theories of foreign direct investment

2- Describe various strategies of entry and operation in international business.

3-explain Raymond vernon's product life cycle theory in international trade. Illustrate how it will help developing countries.

4- What do you understand by dumping and anti dumping measures?

5- Describe off shoring in international business.

6- What do understand by E commerce?

7- Describe the impact of social, political and economical factors in international business.

Part – B (35 Marks)

Attempt any five Question

1-Explain various barriers to international trade in details.

2-Explain Adam smith's theory of absolute advantage

3-Explain Ricardo's theory of comparative advantage

4-Explain the various function of WTO. Describe the dispute resolution mechanism of WTO

5-Explain various cultural risks and their impact to international business.

6-What are the advantage and disadvantage of global sourcing.

7-Explain "the whole universe is a potential market for your products" with suitable example.

Part – C (20 Marks)

Attempt any two Question

1-Explain various approaches in international trade theories.

2- Discuss about strategies for coping with foreign exchange rate

3- Explain the corporate goals and global strategies of MNEs.

Management Information System

Total Marks - 100

SECTION – A

1- State with reason if following is true or false . (5x2= 10)

a) An information system is a system in which data and information are stored for personal use.

b) One of the ways to understand costs and income sources is to examine the value chains of a business.

c) The most common PDA is a smartphone.

d) Generally, there are three sources of data: internal, external and generated.

e) In the future, most information system software will be able to run on personal computers without problems.

SECTION - B

2- Complete any 5 (5X10=50)

1) Write short notes on

i) TPS,

ii) Porter’s Competitive Model

iii) Levitt’s Model

iv) Types of MIS

v) Supply chain management

2) What is Spiral model? Define the phases of spiral model with its advantage and disadvantage?

3) Choose a specific industry and identify three common decisions within it . Identify one decision at each level (operations, tactical and strategic?

4) What are the characteristics of MIC and how does MIS differ from TPS and DSS?

5) Explain value chain Model in details ?

6) What do yopu mean by planning ? Explain planning and implementation process of MIS in detail.

SECTION - C

Note: Attempt any two questions

Total Marks: 40

1-Explain why Information Systems are essential to business. Identify major information management challenges perceived by contemporary organizations.

2. You are a marketing manager for a national movie theater chain . Give an example of data that your department could use for creating meaningful information . What type of information could that data produce? Draw one important input screen and one MIS report.

3- The Chairman and the president of a large regional banking system were frustrated with the information system of the bank. They observed that there were computer-based system for transaction processing, operational reports and control reports. However there was no systematic information system to support strategic management

1. What are the information requirements for a strategic management information system of that bank?

2. What hardware and software support might be used to develop the system and operate ?

PRODUCTION AND OPERATION MANAGEMENT

Total Marks - 100

SECTION – A

1- State with reason if following is true or false . (5x2= 10)

a) Secondary organizations manufacture goods.

b) Bus companies and airlines operate a fixed schedule system.

c) Maintenance activity only repairs equipment which fails.

d) The moving assembly line was first used by General Motors in 1913

e) The facilities that support operations, including utilities, transportation, and communications facilities, and controls of the working environment are called "infrastructure".

SECTION - B

2- Complete any 5 (5X10=50)

1) Write short notes on

i) Plant location

ii) TQM

iii) Capacity planning

iv) Process Layout

v) Time Study

2) Explain the term productivity linked incentives. Also discuss the different types.

3) What are the different types of control charts?

4) Explain different inventory control techniques and its applications in material management?

5) Describe how leadership by top management is the driver of quality. Use appropriate examples relevant to industry in the context of either auto or IT industry.

6) Explain major characteristics of Total Productive Maintenance (TPM). Give benefits of TPM in manufacturing system.

SECTION - C

Note: Attempt any two questions

Total Marks: 40

1) Explain how the PPC (Production Planning and Control ) department work in a Manufacturing orzanization and what are its functions ?

2) An 8 hour work measurement study in a plant revelas the following .

Units produced = 320 Nos.

Idle time = 15%

Performance rating= 120%

Allowance = 12 % of normal time .

a) Determine the standard time per unit produced .

b) Also highlight overall goals of TPM and its contribution to quality

3) A Pizza Delivery Service is considering to locate its business in your city. Enlist the factors which this service should take into consideration while locating in your city

3- Beta manufacturers ltd. has supplied you the following information in respect of one of its products: Total Fixed Costs is 18,000 Total Variable Costs is 30,000 Total Sales is 60,000 Units Sold is 20,000

Find out (a) contribution per unit, (b) break-even point, (c) margin of safety, (d) profit, and (e) volume of sales to earn a profit of Rs.24, 000.

PROJECT MANAGEMENT

Section – A (Marks – 45)

Attempt any three questions

1- As the project manager, what will you do to decide to identify and analyze lessons learned from quality control with stakeholders?

2- What will you do if a customer is requiring a minor scope change and expects you to do this without delays and additional costs? You believe that you have adequate authorization to make the decision by yourself, but you are not quite sure. 3- You are a project manager for an advertising firm. Your project is well underway, and the project plan is being executed. Your customer has requested some changes to the project. These changes will require changes to the project plan, and maybe even changes to the work that’s already occurred. This is a highly interactive knowledge area, so you’re not surprised that you’ll have to repeat the processes. What knowledge area does this question describe? 4- Explain “General management skills are very likely to affect project outcomes”

5- At the beginning of project execution, a project manager notices the different opinions between team members relating to project work and deliverables and to the level of overall complexity. How should he deal with it?

Section – B (Marks – 35)

Attempt any five questions – 1- Write a explanatory note on project management fundamental 2- What is the importance of project management? Explain the logistical solutions for execution of a project. 3- What is Base-level competency related to Critical Chain Project Management? 4- What do you understand by the cost performance index and schedule performance index? If your project has a cost performance index and schedule performances index both greater than one then how will your project perform? 5- “Bringing all of your team members into a single room to work increases their communication, and helps build a sense of community” Comment.

6- Your organization is considering running a project which will entail an investment of Rs. 1,000,000. The product from the project is forecasted to create revenues of Rs. 250,000 in the first year after the end of the project and of Rs. 420,000 in each of the two following years. Calculate the net present value of the project over the three years cycle at a discount rate of 10%?

Section – C (Marks – 20)

Attempt any two questions – 1- Explain three major processes in Project Human Resource Management. 2- What do you understand by project? What is the roles and responsibility of project manager? 3- Explain various general management techniques for a project?

Sales Management

Part – A (45 Marks)

Attempt any five Questions

1- Explain types of Sales Organization Structure with suitable example.

2- Describe Personal Selling Process and Theories of Personal Selling in detail.

3- Describe Concept of Sales Territory. What is the need for Establishment and Revision of Sales Territory?

4- Explain Channel Design, Selection of Appropriate Channels, Channel Management, and Channel Motivation.

5- Write a descriptive note on Physical Distribution concepts and objective. What are the various Components of Physical Distribution?

6- Prepare an Assignment of Sales Personnel to Territories

Part – B (35 Marks)

Attempt any five Question

1- Explain the Need for Establishment and Revision of Sales Territory.

2- Explain in detail Impact of IT on Physical Distribution

3- What is the purpose of Sales Budget? Explain its Evaluation and Control Through Action and Supervision

4- Describe procedure of Setting Quota, Limitations of Quota System.

5- What do you understand by sales organization? What is the Purpose of sales Organization?

6- Explain Buyer Seller Dyad and Personal Selling Situations

Part – C (20 Marks)

Attempt any four Question

1- Explain Objective and Scope of Personal Selling

2- Explain Sales Forecasting in detail.

3- Write a brief note on Importance of Customer Feedback by Sales Personnel

4- Describe objective of Marketing Intermediaries

5- Explain Implication of Supply Chain Management in Physical Distribution

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MIBM GLOBAL 

MBA EXAM ANSWER SHEETS PROVIDED

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ABOUT MIBM

MIBM Global, Noida is the pioneer in providing online courses. MIBM is a private institute initiated by Shree Sathya Sai Education Trust. They also focus on offering education in every sphere that contributes to every individual's academic and economic development. The programs of MIBM Global UGC were approved in 2015 for the innovative idea of mixing education and professional growth. MIBM Global's affiliation is with KSOU, Mysore. MIBM Global accreditation is with DAC. MIBM provides comprehensive online certification courses to train the new generation of corporate executives, managers, or emerging entrepreneurs to face industry needs with appropriate global knowledge.

MIBM courses are very flexible. The academic training is adequate for the professional growth supported by leading corporate and MNCs. The courses offered at MIBM are globally valued for their education quality.

Online Courses are offered at MIBM Global.

MIBM Global online courses are UGC certified; their certified courses are given equal value as to a conventional degree. It offers UG, PG, Diploma, and other certification courses. MIBM Global's online courses and fees are mentioned in the prospectus of the Institute published on the website. Check below for MIBM Global online course details.

Online BBA at MIBM Global

• MIBM Global online BBA course is offered for three years.
• Students must have done their board exams in 10+2 in any discipline from a recognized board.
• The Institute also offers fast track BBA course, which is for one year and 6 months.
• As an outcome of the course, students can opt for managerial and administrative roles in their careers globally.
• The online BBA course is very reasonable.
• The course will be delivered online near home without hindering their work-life or other situations.
• The medium of the program is only English.
• MIBM Global Online BBA fees are INR 80,000 in total.
• In the case of the fast-track BBA course, it costs INR 85,000.

Online MBA at MIBM Global

• MIBM Global online MBA is offered for one year and also two years duration as well.
• MIBM Global MBA applications are accepted offline, i.e., either on-campus or apply through the study center.
• MIBM Global MBA certificate will be given to the students after completing the course through the post, and an E-Certificate will be provided. MIBM Global MBA reviews to date are curated as one of the rigorous programs to meet managerial requirements.  
• The program's benefits are provided through appropriate course material, learning through online classes, E-support, and counselor and career guidance.
• MIBM Global MBA fees structure is INR 54,280 for the entire course.  

Online Executive MBA at MIBM Global

• MIBM Global executive MBA is a course designed for Diploma or any graduation to meet the global careers in international standards.
• The executive MBA syllabus at MIBM is highly accepted by the top corporates and helps them in the career hierarchy.  
• The working professionals choose this course for rapid career growth and financial appraisal.
• MIBM Global Executive MBA admissions are given for those who have secured min of 50% aggregate in their graduation.   
• MIBM Global Executive MBA fees are INR 44,840 in total.

Online PG Diploma at MIBM Global

• MIBM Global PG Diploma benefits are that the online learning makes the program hassle-free, and the syllabus of the PG Diploma is designed to help managerial candidates improve their industrially and technically skills.
• Candidates opting for a PG diploma should have passed DBA or Diploma or Graduation in any discipline from a recognized board/ university.
• The course is only offered in Business Administration specialization at the PG level. 
• PG Diploma cost at MIBM Global is INR 33. K in total. 

Online DBA+MBA integrated course at MIBM Global.

• MIBM Global offers integrated courses like DBA+MBA for 1 or 2 years as per the choice of the candidate.
• MIBM Global DBA+MBA application can be submitted offline by visiting the campus or downloading the form from the official website.
• The certification from MIBM Global is par with the syllabus and is accepted globally.

Online Certification courses at MIBM Global

• MIBM Global certification courses are offered for those who have completed their 10th and 12th board exams.
• The certification courses are provided for 3 months or up to 6 months.
• Students can choose up to 60 subjects to complete their certification course from MIBM.
• The fee structure for MIBM certification courses is INR 15,930 in total.

Admissions Process at MIBM Global 

The mode of application at MIBM Global is accepted only in the offline method. The eligible students can download the form from the website or visit the institute campus to collect the application form. Here is how to apply for MIBM Global?

• Buy the form or take a printout of the form through the MIBM Global official website.
• Fill in the details manually without making any errors.
• Attach all of the required docs along with payment of application fees.
• The application payment can be made through DD/ Cheque in the name of the Institute.

 MODEL MIBM EXAM QUESTION PAPER 

FINANCE MANAGEMENT Total Marks - 100 

 SECTION – A 

 Q1. Attempt all 10 (10X2=20) 

 ______ is concerned with the duties of the financial managers in the business firm. 

A. Financial Management 

B. Accounting Management 

C. Personnel Management 

D. Merger 

Financing leverage 

A. Contribution/

Earnings before interest and tax 

 B. Earnings before interest and tax/ Earnings before tax 

C. Earnings after interest and tax/ Earnings after tax 

 D. None of these 

Capital structure represents 

A. Ratio between different forms of capital 

 B. All Liabilities

C. All Assets

 D. Assets and Liabilities 

If nominal rate of return is 10% per annum and annual effective rate of interest is 10.25% per annum, determine the frequency of compounding: 

A. 1

 B. 2 

C. 3 

D. None of the above 

The bond with shorter maturity will have ------------- duration A. moderate B. higher C. lower D. average Bird in hand – argument is given by A. residuals theory B. walter model C. mm model D. gordons model When the required rate of return is less than the coupon rate the premium on the bondA. remains same B. Variable C. decline D. increases Incase of risky projects the required rate of return would generally beA. Neutral. B. Lower. C. Moderate. D. higher. Face value is the value stated on the face of the bond and is known as- A. Redemption Value. B. Per Value C. Intrinsic Value D. Market Value 

SECTION – B 2- Complete any 5 (5X8=40) 

1) The concept of financial leverage is significant, as it has a direct relation with capital structure. Do you agree? If so, substantiate your arguments. 

2) Compare and contrast NPV Vs. IRR as method of appraising capital investment. Which method is better and why? 

3) Discuss the long term source of Finance ? 

4) Write in brief about – a) Operating Leverage b) Capital Structure c) Wealth Maximization d) Profitability Index method of Capital Budgeting 

 5) Define the term “Working Capital” . On the formation of a new business what consideration are taken in account in estimating the amount of working capital needed?

 6) Explain the inter relationship amount financing , investment and dividend distribution decision of financial Management 

SECTION - C

 Note: Attempt both these questions Total Marks: 40

 1. ABC has emerged as India’s most admired company ahead of Hindustan Unilever, ITC, and Infosys says global management consultancy Hay Group. ABC replaced last year’s winner group company Tata Steel by scoring highest on parameters such as corporate governance, financial soundness, and talent management. Two criteria, in particular, Leadership, and Creating Shareholder Value separated the winners. 

a) How do you think effective interaction between HR and finance department of a firm helps in achieving its skills? 

b) Do you think that ABC has preferred the profit maximization approach over the wealth maximization approach? 

2) XCL was established in 1965, operates from 500 different locations, including refineries, terminals, LPG plants, aviation service facilities, etc. They developed 

a Lotus Notes workflow tool and deployed it across the organization so that any capital investment proposal from any operating location in the country can be routed to relevant reviewers and approving authorities. With the implementation of the new online system, the total cost savings as a result of reduced man-hours amounts to about Rs 25 lakh per annum. 

a) What do you think would have been the complexities involved in implementing this new project at XCL? 

b) What are the various phases in the capital budgeting process? To what extent do you believe that automation can ease out the process

MIBM GLOBAL MANAGERIAL ECONOMICS CASE STUDY MODEL

CASE 1: The case discusses India’s demonetization in 2016 which resulted in the scrapping of high value currency notes of Rs. 500 and Rs. 1,000. This was the third time in the history of India that the government had junked notes of high denomination to attack black money. The primary objectives of the 2016 demonetization were to curb the circulation of counterfeit notes in the economy along with removing black money, corruption, and stopping funding of activities of terrorism. Though the move was intended to curb illicit activities, it ended up causing chaos among the common people of the country and suffering to small businesses and traders due to the cash crunch. There were serpentine queues of people outside banks and ATMs to exchange the junked notes and withdraw new currency of Rs. 500 and Rs. 2,000. 

1. Give your View on Chaos, Confusion, Fear and Bright side of demonetization? 

 2. Wave of demonetization across the world? 

CASE 2: This case discusses the Foreign Direct Investment (FDI) reforms in the Retail sector in India. In 2015, changes made in the retail sector aimed at further relaxing and simplifying the process of foreign investment in the country. The case talks about the history of FDI in retail followed by the first change in the retail sector in 1997, when FDI up to 100% was allowed under the government route in cash and carry (wholesale) trade. The impact of the change was positive and led to series of reforms over the years. The FDI changes in 2012 in single brand and multi-brand were termed as major changes in the retail industry. These reforms led to a transition in the retail industry in India. While the 1990s were dominated by mom-and-pop stores, various international brands like Gap, Zara, Fendi, Giorgio Armani, Versace, DKNY, Diesel, etc. had established a presence in the country by 2016.

1. Write in detail about FDI reforms in single-brand retail and multi-brand retail

ONGOING MIBM MBA MARKETING MANAGEMENT CASE STUDY ANSWER

1. In 1950, Chitale Bandhu Mithaiwale, a small family-owned sweet and savory snacks shop, was founded in Pune, India. In 2020, the fourth-generation members of the owner’s family ran the business but the small local shop had become a prominent brand in India and abroad. In the highly competitive Indian sweets market, where many powerful Indian and international players were present, the brand was successful due to its focus on product quality and product innovation, efficient supply chain management, and process automation. The company had chalked out an ambitious growth plan for the future too.

 A. What are the success factors of this Business? 

B. Analyzes its present growth strategy with respect to its business environment and today’s scenario? 

C. What should be the marketing mix of the company in today’s competitive scenario 2. Hindustan 

Unilever Limited (HUL) to reach inaccessible markets. In 2003, HUL had changed its strategy toward rural markets to arrest the de-growth in sales. As against its earlier strategy of each business division dealing with the rural market on an individual basis, the multinational adopted a single organizational-push approach to achieve greater penetration and sales. HUL planned to reach 235,000 villages, up from 85,000 villages in 2003. It planned to reach villages with a population of less than 2,000. This would help the company penetrate deeper into the market, which would eventually lead to better sales. The case explores how channel design decisions are taken, the various steps to be followed in the channel design process, and the decision to be made in every process. and to identify and evaluate major channel alternatives. 

 A. Kindly illustrate the channel design process in this case ?

 B. What will be the best distribution channel which should be followed 

MIBM GLOBAL MBA CASE STUDY SOLUTION MODEL

CASE: 1 Ajay, 23 year old, fresh MBA with HR, starts his career has a junior HR executive at Raj Manufacturing House. His boss is a simple B.Com. Degree holder with 4 years of handy experience. He does not like Ajay’s joining the company and therefore tortures him by different ways. He wants Ajay to resign so he almost harasses him by playing politics in background. Ajay comes to know about this. 

 1. If you were a friend, what advice would you give him?

 2. What do you think is the reason for the boss’ negative behavior? 

 CASE: 2 Organizational learning and learning within organizations through four short film clips. The film clips discuss the need to let people make mistakes and learn from these errors and the need to have a culture that permits mistakes, especially when the organization seeks to empower employees. Employees who take necessary risks are bound to make mistakes sometimes ‐ what is important is that they do not make the same mistake again. Learning is the process of acquiring knowledge through experience which leads to an enduring change in behaviour. Ultimately, that behaviour should manifest in better organizational decision making, improved productivity, better performance etc. An organisation which encourages and facilitates the learning and development of people at all levels of the organisation, values the learning and simultaneously transforms itself, is deemed a learning organization. 

1. How does the organization and its employees meet this challenge ? 

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CONTACT

DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

BUSINESS ENVIRONMENT

Part – A (45 Marks)

Attempt any Three Question

1- Bring out the salient features of FEMA and differentiate them with those of FERA.

2- It is indeed a paradox that MRTP Act, 1969 which was designed to prevent monopoly has in effect restricted competition. Discuss the changing dimension of the MRTP and its impact on business

3- Evaluate the current Industrial Policy of India keeping in mind the pace of development the country has achieved over the years. Does this require some major changes to meet the challenges of new economic order? Comment.

4- Discuss the promotional measures taken by the Government to protect the Micro, Small and Medium enterprises in India. Also present your view on the success of such measures

5- Discuss the powers and functions of Securities and Exchange Board of India (SEBI). Do you think SEBI requires more tooth to handle the stock market speculations and other risk management?

Part – B (35 Marks)

Attempt any five Question

1- Discuss the various instruments of Monetary Policy. Can Monetary Policy be used to check price rise? If yes, how?

2- Explain the concept of different types of economies.

3- What is MRTP? How is it helpful in preventing RTPs and UTPs?

4- Give a detailed account of technological developments in Indian Banking.

5- What is stock exchange? Describe its importance and function.

6- What is foreign investment? State its type and significance.

Part – C (20 Marks)

Attempt any two Question

1- Explain social responsibility on business enterprises.

2- Explain roles of Multinational Corporation in social growth.

3- Describe problems of VSI in India.

4- What is National Stock Exchange? Discuss the features and functions performed by NSE.

Legal Environment and Business Law

Part – A (45 Marks)

Attempt any Three Question

1- Describe the composition and powers of Cyber Regulatory Appellate Tribunal.

2- State the objectives and scope of IT Act, 2000.

3- How is a contract of sale made? Describe briefly the necessary formalities of such a contract with illustrations.

4- Who is a consumer under the Consumer Protection Act? What are the rights of the consumer?

5- How is the company formed under the Companies Act, 1956? Enumerate the various documents to be filled with the Registrar

Part – B (35 Marks)

Attempt any five Question

1- "Once a bearer instrument always a bearer instrument." Comment.

2- What is a Digital Signature? How is it used? What are the duties of certifying authorities in regard to its usage?

3- Can a Negotiable Instrument be made payable to bearer on demand I Explain.

4- Define the following terms as used in the Consumer Protection Act: complaint, consumer, manufacturer, restrictive trade practice, unfair trade practice.

5- What are the parties to a Promissory Note, a bill of exchange and a Cheque?

6- Name the parties involved in consumer protection. Explain their role in protecting the interests of the consumers.

7- How and on what grounds can offer be revoked?

Part – C (20 Marks)

Attempt any two Question

1-Distinguish between a contract of indemnity and a contract of a guarantee.

2-Define the term 'Contract of Sale'. State the essentials of a valid contract of sale.

3- State the various ways of dissolution of a firm.

OPERATIONS RESEARCH

Part – A (45 Marks)

Attempt any Three Question

1- "Operations Research is inter-disciplinary in nature and requires a team approach for the solution of a problem." How far is this statement correct?

2- "There are two basic planning and controlling techniques used in the Network Scheduling - PERT and CPM." Explain briefly.

3- Give Johnson's procedure for determining an optimal sequence for processing in items on two machines. Give justification of the rule used in procedure.

4- Explain the Hungarian method to solve an assignment problem.

5- What is the difference between decision making under risk and decision making under uncertainty? Explain the difference between expected opportunity loss and expected value of perfect information.

Part – B (35 Marks)

Attempt any five Question

1- solve the following LPP :

Minimize Z = 12x + 3y

Subject to 4x + 6y > 24,000

X + y > 5,000

8x + 2y > 16,000

And x> 0, y> 0

2- What is an Assignment Problem '? Is it true to say that it is a special case of the transportation problem? Explain with example

3- Explain the concepts of degeneracy in simplex method.

4- What are the basic characteristics of a 'Queue System’? Explain in brief, the important assumptions of a Queue Model.

5- Describe the fundamental components of a queuing process and give suitable examples.

6- Write a lucid note on replacement problem.

Part – C (20 Marks)

Attempt any two Question

1- What is Game Theory? State the assumptions underlying it.

2- Characteristics of M/M/l queue model.

3- Discuss the scope of Operations Research.

4- "Dual of a dual is it’s primal." Explain.

Production and Operation Management

Part – A (45 Marks)

Attempt any Three Question

1- What is meant by maintenance of machines? Explain various types of maintenance. Is it possible to do maintenance in proactive manner? Explain with reasons.

2- Discuss the ABC model of inventory control. How is this model separate from EOQ model?

3- Explain, what is meant by TQM. Also explain the various tools and technique used in TQM.

4- Discuss the plant location theory given by Max Weber. What are the limitations of this theory?

5- Discuss the various problems that may come in, the way of designing an effective Inventory control system. What do you suggest to win over these problems?

Part – B (35 Marks)

Attempt any five Question

1-Explain these methods of work measurement:

(a) Stop watch method

(b) Work sampling.

2- Discuss serialized layout and also explain how it is different from functional layout. Also explain its features and principles of grouping with respect to serialized layout.

3- What are the major problems in production planning and control?

4- Explain the following:

(a) Box-Jenkin Method of Forecasting

(b) Method Study

5- What is 'Total Preventive Maintenance'(TPM)? How is it useful, in quality control?

6-Distinguish between the functions of production planning and control in intermittent and continuous production. Give illustration.

7-Explain the following:

(a) Six Sigma (b) ISO 9000-2000 clauses

Production and Operation Management

Part – C (20 Marks)

Attempt any two Question

1- Explain Quantitative method of forecasting.

2- Explain a process oriented layout.

3- What is the major difference in focus between location decisions in the service sector and in the manufacturing sector?

MATRIX INSTITUTE OF BUSINESS MANAGEMENT - MIBM GLOBAL EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

 MATRIX INSTITUTE OF BUSINESS MANAGEMENT - MIBM GLOBAL EXAMINATION ANSWER SHEETS PROVIDED WHATSAPP 91 9924764558

CONTACT

DR. PRASANTH BE MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521 EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com

Business Communication

Total Marks: 100

SECTION –A

Q1. Attempt any 15 (15X2=30)

1. The handshake that conveys confidence is

a. Limp

b. Firm

c. Loose

d. Double

2. The whole concept of achieving success begins with how you ______

a. Behave

b. Think

c. Work

d. All of the above

3. The ________ body of the presentation should be broken into short and clear units

a. Main

b. Middle

c. Upper

d. Lower

4. The following is (are) the most effective ways of communication.

a. Verbal

b. Non verbal

c. Written

d. All of the above

5. The _____ of business letter is called layout.

a. Body

b. Content

c. Pattern

d. All of the above

6. Goals help us to ________

a. Communicate

b. Success

c. Work

d. Motivate

7. Good communication matters in business because ________.

a. everyone communicates for a living

b. it’s impossible to work in an office setting without communicating by writing or orally

c. it reflects who you are professionally

d. all of the above

8. What type of software would a writer use to produce a slide show for a meeting?

a. Database application

b. Presentational application

c. Spreadsheet application

d. Personal information application

9. Which of following is a true stsement about e-mail ?

a. E-mail changes only the message.

b. E-mail changes only the way the message is delivered.

c. E-mail changes both the way the message is delivered and the message.

d. Email does not change the way the message is delivered and the message

10. All memo headings should contain the following:

a. MEMO TO, DIVISION, DATE, FROM.

b. DATE, REFERENCE, FROM, FLOOR.

c. DATE, MEMO TO, FROM, PHONE

d. All the above

11 Organizations hiring hundreds of new employees every year must adopt a

more ------- towards the recruiting process.

a. systematic approach

b. organizational approach

b. direct approach

d. indirect approach

12. An effective oral presentation process follows _____ steps.

a. 3

b. 4

c. 5

d. 6

13. Collection letter should be written with the assumption that most of the people will:

a. Pay

b. Ignore

c. Not pay

d. Delay

14. One of the fastest ways to ensure your career success is to

a. learn how to design web pages

b. post a persuasive resume online

c develop excellent communication skill

d. invite your boss out to lunch periodically

15. Effective communication can ONLY be achieved when:

a. The audience is understood

b. Feedback is encouraged

c. Thoughts are organized

d. All the above

16. Communication theory does not help to explain ________.

a. what happens when we communicate

b. why certain symbols mean different things

c. how we learn to speak

d. why communication breaks down

SECTION –B

Q2. Attempt any 10 (10X3=30)

1. What is Business Communication?

2. Communication is a two way process Explain?

3. Explain the seven C's of communication?

4. What is noise? Explain various types of noises?

5. Write short notes on any two?

a. Body language b. Selection Interview c. Feedback

6. What is a meeting? Explain duties of Chairperson at a meeting ?

7. What do you mean by communication barriers?

8. What is meant by self development?

9. Distinguish between formal and the informal communication?

10. Explain the essential elements of a good report?

11. What is meant by group discussion?

12. What is meant by non verbal communication?

SECTION –C

Q3. Attempt any 2 (10X2=20)

1. “Communication is the blood of business”. Explain it and discuss why communication is so important to an organization.

2. What is meant by an interview? What are the objectives of interview? Explain various steps involved in conducting an interview ?

3. What do you mean by international Communication? What suggestions would you give for adopting global business ?

Q3. Attempt any 1 (20X1=20)

CASE: 1

Draft the Notice, Agenda of an Annual General Meeting of Reliance Industries Ltd. Also draft two Resolution

1. Appointment of Banker

2. To issue shares to the investors

CASE: 2

A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer’s name from “John Smith” to “A!@hole Smith” (not the customer’s actual name) after a heated phone call. This incident went public and caused a wave of bad press for the company. Likely, the company also had legal ramifications from this incident, though they were never made public.

1. What is the impact of this kind of communication on business.

2. Who according to you is responsible for not handling the situation better . What would be the solution to this problem

MANAGERIAL ECONOMICS

Section – A (Marks – 25)

Attempt all questions 1. How is Price Elasticity measured? 2. State and explain the ‘Law of variable proportions’ 3. Define ‘Production Function’. Explain with diagram, the three stages of the Law of Variable Proportions.

4. Define production function. State and explain the ‘Law of Diminishing Marginal Returns’

5. What is ‘Cost benefit analyses? Justify its use in the implementation of developmental projects.

Section – B (Marks – 25)

Attempt all questions –

1. What is ‘Segmentation’? Explain Product segmentation and Market segmentation concept.

2. What is ‘Wholesaling’? Discuss various benefits of Wholesaling.

3. Explain different Features of Perfect Competition.

4. Cost Volume Profit Analysis.

5. What is Capital Rationing? Section – C (Marks – 50) Attempt any five questions –

1- Explain in detail the nature and scope of Managerial Economics. How Micro Economics differs from Managerial Economics?

2. What is Empirical Production Function? Explain the optimum combination of inputs with diagrams. 3. What is Cost of Capital? Explain its structure and role in inter- national competitiveness. 4. What is Elasticity of Demand? Explain Price, Cross and Income Elasticity of Demand used in managerial decision making process. 5. What do you mean by Monopoly? How price and output is determined in short and long run in Monopoly Competition? 6. Describe the Oligopoly Model in detail. 7. Explain management of foreign exchange with special reference to India.

ORGANISATIONAL BEHAVIOUR

Section – A (Marks – 25)

Attempt all questions 1. What are the key biographical characteristics? 2. What is difference between intellectual abilities and physical abilities? 3. How an individual comes to know about “values”? 4. What is difference between terminal and instrumental values? 5. What is the importance of emotional intelligence?

Section – B (Marks – 25)

Attempt all questions – 1. Why managers require knowledge of OB? 2. What are the contributing disciplines of Organizational Behavior? 3. What do you mean by Locus of Control? 4. What is the influence of heredity and environment on personality? 5. How does Personality Typing help in the world of work? Section – C (Marks – 50)

Attempt any five questions –

1. Define organizational behaviour & its importance. Discuss how other science contributes to the study of organizational behavior. 2. Explain Mc-Gregor’s theory X & theory Y?

3. What is personality- What are its determinates - Which of them, you feel, are more important in shaping personality.

4. What is stress- Explain various levels of stressors. List of the stress coping strategies at various levels. Who should be responsible for dealing with the stress – individual or the group?

5. Explain the nature of group and various types of group. Why it is important for mangers to be familiar with the concepts of group

6. What is a team- What are its types. Would you like to work in a self or Managed team- Explain.

7. Explain the styles of leadership. Explain the traits of effective leader.