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PRASANTH BE BBA MBA PH.D. MOBILE / WHATSAPP: +91 9924764558 OR +91 9447965521
EMAIL: prasanththampi1975@gmail.com WEBSITE: www.casestudyandprojectreports.com
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BUSINESS COMMUNICATION ISBM MBA EXAM ANSWER
Answer the following question.
Q1. Which are the 6 great helpers of Presentation (10
marks)
Q2. What are the techniques for improving retention? (10
marks)
Q3. What are the Steps to a Successful Presentation? Explain (10
marks)
Q4. What is media of mass Communication & Explain the modes of Communication (10
marks)
Q5. Which are the Conventional modes of Communication (10
marks)
Q6. Which are the areas where participants have to play an important role in a meeting (10
marks)
Case Studies
CASE STUDY (20
Marks)
The TelstraClear team wanted the tools to appear visually interesting and attractive, and to keep the text first-person and
friendly. The exception to this is in emergency situations when messages and commands require more immediacy. In
these instances pop-up templates have been designed that relay the situation using ‘emergency’ colours of oranges and
reds. A series of visual templates have also been developed for specific audiences, as well as sets of screensavers
(customer profiles and staff benefits, for example) so each has a specific look and feel. TelstraClear recognized from the
start that the tools, particularly the screensavers, need to be current and change regularly to maintain their impact and
interest. SnapMags are now being adopted by various business groups across the organization to target specific
information and news to their teams, and pop-up alerts are also starting to be used by project teams. They can see the
value-add the pop-ups provide with instant messaging and fewer emails. Also, there is added value in being able to track
who has – or hasn’t read – the pop-ups. We’ve now go to the point where teams are coming to us and asking “can we
use SnapComms too…” The bright, fun and colourful screensavers have met with overwhelming appreciation and staff
are enthusiastic about new ones. They are simple to execute and are immediate and impactful.” - Head of
Communications, Diane Robinson
Answer the following question.
Q1. Why TelstraClear have found screensavers invaluable? Explain the benefits of screensavers.
Q2. Comment on the Head of Communications, statement “They are simple to execute and are immediate
and impactful.”
ESSENTIAL OF MANAGEMENT
Answer the following question.
Q1. What are the various types of functional budgets? (10
marks)
Q2. Briefly describe the 7-S framework. How it can be used to evaluate criteria for organizational success? (10
marks)
Q3. Difference between (i) authority & responsibility (ii) authority & power. (10
marks)
Q4. Disadvantages of written communication.
Q5. Enumerate and explain the important principles of an Organization. (10
marks)
Q6. Write Short note on Staffing as function of management (10
marks)
Q7. Management is what management does. Explain. (10
marks)
Q8. Describe any five essentials of good plan.
HUMAN RESOURCE MANAGEMENT
Answer the following question.
Q1. What are the uses of job analysis? (10
marks)
Q2. What are the advantages and disadvantages of HRIS? (10
marks)
Q3. What do you understand by Career Development Program? (10
marks)
Q4. What are the off-the-job training methods?
Q5. What are the pay-surveys? And whats its usefuless? (10
marks)
Q6. Discuss the various pay-level strategies? (10
marks)
Q7. State the EEO Laws? (10
marks)
Q8. What are the strategic challenges HRM facing?
QUANTITATIVE METHODS ISBM MBA EXAM ANSWER SHEET
Case Studies
Multi Criteria Decision Making (20
Marks)
MCDA. (multi criteria decision analysis) is considered to be one of the fastest growing research operations in the last
several years. The researcher focus towards MCDA led to development of many different approaches and ways in the
field. There are two types of procedures: theoretical assumptions and decision addressed type. This difference throwschallenges to the prcedure of choosing the most ideal method for the decision making problem. Most of the time, the
initial approach towards applying MCDA in the real world problems relates to the set up of simple understanding Of the
context and recognizing the problem of decision. This step includes the ones• who make decisions and other important
participants who make important contributions for the MCDA procedure by sharing their knowledge. The common insight
of the decision framework is received by knowing the goals of the decision making body and recognizing not only those
people who make decisions but also those who face the decision. • Dooley (2009) says that the first three steps take up
more time in the process of MCDA, particularly because of their qualitative features. Assigning of comparative significant
weights to the selected criteria is the next step: These weights can be ascertained directly, for example ranking, swing,
trade off; or indirectly, for example- centrality, regression and interactive. Later, the DM has to give individual scores,
considering his or her views, to each of the recognized options according to the criteria which seem vital. These scores
show the decision of DM . related to spreading of each substitute to every performance standard. The information which
is attained is maintained distinctively into performance template, which is also as consequence matrix, options matrix, or
just decision table. The next process includes abstract of the information consisting of the performance matrix in the
form of multi criteria scores, for every possible plan. Mostly, this is attained by combining the individual scores of matrix
so that total valuation of .each substitute which allows more comparison. The groups of substitute ranked on the basis of
all these scores. Finally, the procedure can include a warm evaluation of the outcome to amendments in the scores or
criteria, to conclude the sturdiness of the result of MCDA. At the end, the analysis and trade offs included in the
respective choices are given to and conferred with the DM. In many cases, the ultimate decision that DM takes, does not
match with the highest level of alternative, as they are more focused towards the process of knowing the effect of each
and every factor in ranking of choices than in the exactness of the ranking. Also, it should be observed that the
generalizations are not used to of the outcome given by the process of MCDA, and they only appropriate for the group of
choices which were assessed.
Answer the following question.
Q1.
What role does MCDA play in decision making? (Hint: MCDA is considered to be one of the fastest
growing research operations, these scores show the decision of DM related to spreading of each
substitute to every performance standard)
Q2. What does MCDA stand for? (Hint: multi criteria decision analysis)
CASE STUDY (20
Marks)
The cost of fuel in running of an engine is proportional to the square of the speed and is Rs 48 per hour for speed of 16
kilometers per hour. Other expenses amount to Rs 300 per hour. What is the most economical speed?
Answer the following question.
Q1. What is most economical speed?
Q2. What is a chi-square test?
Q3. What is sampling and what are its uses.
Q4. Is there any alternative formula to find the value of Chi-square?
CASE STUDY (20
Marks)
The price P per unit at which a company can sell all that it produces is given by the function P(x) = 300 — 4x. The cost
function is c(x) = 500 + 28x where x is the number of units produced. Find x so that the profit is maximum.
Answer the following question.
Q1. Find the value of x.
Q2. In using regression analysis for making predictions what are the assumptions involved.
Q3. What is a simple linear regression model?
Q4. What is a scatter diagram method?
Case (20
Marks)
Restaurants can avoid losing customers because of long waiting queues. Some restaurants have chairs to help
customers sit and wait, which they put on the safe side, and remove the chairs as time goes on. Nevertheless, putting
waiting chair is 9ot the onl/' solution when the customers would go back and prefer-going to another place, there ls a
need to improve the service time-. The restaurant management needs to understand the situation in a better way
through numerical model. A data was taken from a restaurant in Jakarta. Little's Theorem and M/Ml queuing model was
used to get the ration of arrival, service, utilization, waiting time and likelihood of probable customers. At Sushi Tei, the
customers' arrival rate during the busiest time of the day is 2.22 customers/minute (cpm), while the service is 2.24 cpm.
The average number of customers is 1.22 and that of utilization period is 0.991. The study of queuing or waiting lines is
called the Queuing Theory. The evaluation taken after using the Queuing Theoryincludes - expected waiting time in line,average time in the system, length of the line, anticipated number of customers being served at one time, possibility of
customers that cringe, and the possibility of the system in some states, like unoccupied or occupied. This data was
taken after the inte,rviewing the restaurant manager of Sushi Tei, and the data collected through the observations at the
restaurant. The rate of visiting customers was taken from the restaurant. The restaurant used to keep a record of its
everyday routine work. The manager of the restaurant was interviewed to find about the capacity of the restaurant,
number of waiters and waitresses working there, and also the number of cooks. It was observed that the M/M/1
operation was best suited for the queuing model of the restaurant. This shows , that the time of arrival and service are
distributed proportionately. The system .of the restaurant contained only one server. It was observed that, though there
were a number of waitresses in the restaurant, only one cook was there to serve all the customers. According to the
analysis done on the functioning of the restaurant, on an average each customer would spend 55 minutes, the length of
the queue is approx. 36 customers, and the waiting time rs apprc;. 15 i ! minutes on average. It is seen that the waiting
time is not different from the theoretical waiting time. it is assumed that the possible customers will begin to withdraw on
seeing more than 10 people ahead of them in the queue. It is also observed that, on average, the customer can only
tolerate 40 people in the queue. Since the capacity of the restaurant is for 120 customers when fully occupied, the
possibility of 10 customers in a queue can be calculated as against 130 in the system, i.e., 120 occupants in the
restaurant and 10 or more waiting in the queue. A simulation model will be developed for the restaurant. Through this
simulation, the analytical model results can be attained. Also, the simulation model will help in adding more difficulty so
the model can reflect the exact operation of the restaurant more personally.
Answer the following question.
Q1.
What are the reasons that show that DHS is incapable in evaluating the risks of national security?
(Hint: while the CS needs to evaluate expenditure benefits• for government regulations, such
evaluation seem to have not been done for homeland security in general, DHS is not able to take up
such evaluation.)
Q2. The government spent nearly 141.6 billion dollars each year on (Hint: homeland security)
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