Enterprise
Resource Planning
Section A: Objective Type & Short Questions (30
marks)
Part one:
Multiple choice:
1.
Which of the following describes an
ERP system?
a. ERP systems
provide a foundation for collaboration between departments
b. ERP systems
enable people in different business areas to communicate
c. ERP systems have
been widely adopted in large organizations to store critical knowledge used to
make the decisions that drive the organization’s performance.
d. All of the above
Ans: D All the
above
2. The responsibilities of the office
manager in a firm that produces electronics spares is:
a. Everything in the office runs
efficiently
b. Furniture and other equipment in the
office is adequate
c. Processing all the incoming official
mail and responding to some
d. All of the above
Ans: d. All of the above
3. Physiological Barriers of listening
are:
a. Hearing
impairment
b. Physical conditions
c. Prejudices
d. All of the above
Ans: d. All of the
above
4. What is the main function of Business
Communication: (1)
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
Ans: c. Persuasion
5. Which presentation tend to make you
speak more quickly the unusual:
a. Electronic
b. Oral
c. Both „a‟ and”b”
d. None of the above
Ans: b. Oral
6. Labov’s Storytelling Model based
on:
a. Communication through speech
b. Language learning
c. Group Discussions
d. None of the above
Ans: a. Communication through speech
7. Diagonal Communication is basically
the:
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
Ans: b. Communication
between the CEO and the managers
8. Direct Eye contact of more than 10
seconds can create:
a. Discomfort &Anxiety
b. Emotional relationship between
listeners and speakers
c. Excitement
d. None of the above
Ans: a. Discomfort &Anxiety
9. How to make Oral Communication
Effective?
a. By Clarity
b. By Brevity
c. By Right words
d. All of the above
Ans: d. All of the above
10. Encoding
means:
a. Transmission
b. Perception
c. Ideation
d. None of the above
Ans: a. Transmission
PART TWO
1.
Define ERP?
Enterprise
resource planning (ERP) is a process used by companies to manage and integrate
the important parts of their businesses. Many ERP software applications are
important to companies because they help them implement resource planning by
integrating all of the processes needed to run their companies with a single
system. An ERP software system can also integrate planning, purchasing
inventory, sales, marketing, finance, human resources, and more.
ERP applications also allow the different departments to
communicate and share information more easily with the rest of the company. It
collects information about the activity and state of different divisions,
making this information available to other parts, where it can be used productively.
ERP applications can help a corporation become more
self-aware by linking information about the production, finance, distribution,
and human resources together. Because it connects different technologies used
by each part of a business, an ERP application can eliminate costly duplicate
and incompatible technology. The process often integrates accounts payable,
stock control systems, order-monitoring systems, and customer databases into
one system.
2.
What are ERP packages?
The ERP package
is designed to support and integrate almost every functional area of a business
process such as procurement of goods and services, sale and distribution,
finance, accountings, human resource, manufacturing, production planning,
logistics & warehouse management.
Many companies develop and implement various ERP packages
according to their budget and requirements to help them meet their business
needs and run their business efficiently.
3.
What are the reasons for the explosive growth of the
ERP market?
Reasons for the explosive growth of the ERP market are:
1.ERP affects almost
all organizations –Irrespective of the organizations‘
size, industry segment and nature of business, ERP has changes the way they do
business. ERP has increased the efficiencies and competitiveness of
organizations. It has automated many business processes, streamlined day-to-day
operations and has helped organizations in serving their customers better.
2)ERP forces competition to
change –ERP forces the competitors to change their business strategies and
processes. It provides competitive advantage and creates value.
3)ERP improves the profits of the consulting firms –Consulting
firms offer a variety of ERP related services. These services range from
Business Process Re-engineering (BPR), selecting the right ERP package, ERP
implementation, end-user training, and post-implementation support and so on.
4)ERP has changed the Nature
of jobs in all Functional Business Areas –Enterprise resource planning has
change the nature of jobs in functional areas such as manufacturing.
Understanding the business is probably the most critical aspect now.
5)ERP supports business growth requirements -ERP consolidates how
the information will be available for use by management. ERP allows tools to be
used in which expectations are laid, designs are explained, specifications are
defines and no unintended consequences are ensured.
6)ERP provides flexible decision support -ERP is a real time
decision support system which can provide flexible and integrated support for
complex decisions. ERP can also provide alternatives in suggesting a better,
less costly but efficient manner for deployment purpose.
7)ERP eliminates legacy systems -Legacy systems are old systems that are still
present and used in a business and can present problems for a company.
ERP can address the problem by pointing out what information is necessary to
provide a workable and viable system. Thus, management will come to realize
that the legacy systems are not able to achieve the output of efficiency
required, necessitating the input of network and/or software updates.
8)ERP takes advantage of untapped markets -As business practices
are fine-tuned with ERP, new market possibilities develop that were unknown
before. When uncovered, their elements can
yield a new way to introduce sales or other business efficiencies into the system.
4. What is Business Integration and how do the ERP systems achieve it?
It’s best
to start with a simple definition: Business integration is the technique
companies use to align the use of their technology assets with their business
to meet a shared goal or outcome. The unification of technology and business
goals allows companies to operate smoothly as they move forward and adapt.
For
businesses seeking integration services, an ERP system, or enterprise resource
management system, is an excellent choice. This is because ERP systems are
specifically designed to combine business technology tools and functions
together so they can easily be accessed through a single system. This allows
for easy access to information and provides companies with the flexibility and
freedom to grow.
ERP Integration in Business
Taking
your company to the next level is essential if you wish to get a competitive
edge in business — and integrating your enterprise resource planning (ERP)
system is an essential part of this process.
ERP
stands for enterprise resource planning and is a way that departments
communicate within a business. ERP software works as, or along with, a project
manager to keep things running smoothly and to make sure that everyone in the
department has the information they need to complete important projects on
time.
An
integrated ERP system works with a variety of business platforms to support
enhanced departmental communication and insight. This means that important,
relevant information from accounting can be shared with marketing and HR—and
vice versa.
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