HOSPITAL ADMINISTRATION IIBM MBA EXAM ANSWER SHEET

HOSPITAL ADMINISTRATION IIBM MBA EXAM ANSWER SHEET

Hospital Administration

Section A: Objective Type & Short Questions

Part One:

Multiple forms:

1. Low growth low market share products are termed as___________

a. Stars

b. Cash cows

c. Dogs

d. None

Ans:  c. Dogs

2. To improve organizational performance „Alfred Sloan‟ introduced „3S term‟ as doctrine of

strategy, structure and?

a. System

b. Solution

c. Share

d. None

Ans: a. System

3. Overburdening may occur due to too many group members seeking out an individual for

information and assistance, a solution to such problem is_____________

a. Linear organization

b. Circular organization

c. Elliptical organization

d. None

Ans: a. Linear organization

4. NHS stands for_________________

Ans: National Health Service

5. ICU in medication stands for Internal cure union.(T/F)

Answer: False

6. There are 4 levels of strategic consensus that have been identified among the managers, one level

in which managers are informed about the strategy but they are not willing to act is

called___________

a. Blind devotion

b. Informed scepticism

c. Weak consensus

d. None

Ans: c. Weak consensus

7. OCB stands for Organization citizenship behavior.(T/F)

Ans: True

8. BPR stands business process re enforcement.(T/F)

Ans: False

9. The best way to avoid conflict and there by preserve relationship with in the health care

organization is____________

a. Spiral of silence

b. Web of solution

c. Web of solution

d. None

Ans: b. Web of solution

10. IPE stands for inter disciplinary education.(T/F)

Ans: False

Part Two:

1.      Discuss the Managerial issues in Disaster Management?

The State has confessed to serious deficiencies in its disaster management capabilities. It has drawn up a list of 14 major challenges to be overcome before it is prepared for any emergency.

The candid admission came in a proposal for disaster risk reduction to be submitted to the Union government shortly.

The State lacks a clear idea about its specific hazards and vulnerability, deflating the government's ability to undertake targeted measures for their prevention or mitigation. This assumes significance in the context of the threat posed by a possible breach of the Mullaperiyar dam.

Equally serious is the State Disaster Management Authority's lack of proper technical assistance and other back-up measures, severely denting its effectiveness. Disaster management authorities are yet to turn fully functional, while the State admits to lacking a proper framework for the implementation of the National Disaster Management Act, National Disaster Management Policy and the State Disaster Management Policy.

Even as development in the State continues to overlook disaster vulnerability, the lack of a proper system to inspect constructions and to ensure their compliance with disaster mitigation guidelines, building codes and other development control regimes appear glaring. Local bodies, the last mile agency for taking disaster management measures to the grass roots, hardly have the capacity to react to disasters.

Absence of proper guidelines for preparation of disaster management plans at various levels and workable disaster management plans poses a major challenge. Standard Operating Procedures are virtually non-existent and authorities concerned are unfamiliar with it. The State suffers from inadequate coordination among various government departments and other stakeholders. The State is hard pressed to undertake mass evacuation and rescue and setting up Emergency Operation Centres in the State and district levels. .

2.      What do you understand by the Outpatient Department (OPD)?

An outpatient department or outpatient clinic is the part of a hospital designed for the treatment of outpatients, people with health problems who visit the hospital for diagnosis or treatment, but do not at this time require a bed or to be admitted for overnight care. Modern outpatient departments offer a wide range of treatment services, diagnostic tests and minor surgical procedures.

The outpatient clinic of a hospital, also called an outpatient department provides diagnosis and care for patients that do not need to stay overnight. This is distinct from clinics independent of hospitals, almost all of which are designed mostly or exclusively for outpatient care and may also be called outpatient clinics.

The outpatient department is an important part of the overall running of the hospital. It is normally integrated with the in-patient services and manned by consultant physicians and surgeons who also attend inpatients in the wards. Many patients are examined and given treatment as outpatients before being admitted to the hospital at a later date as inpatients. When discharged, they may attend the outpatient clinic for follow-up treatment.

The outpatient department will usually be on the ground floor of the hospital with car-parking facilities nearby. Wheelchairs and stretchers are available for non-ambulatory patients. Patients will register at a reception desk and there is seating for them while they wait for their appointments. Each doctor will have a consulting room and there may be smaller waiting areas near these. Paediatric clinics are often held in areas separated from the adult clinics. Close at hand will be X-ray facilities, laboratories, the medical record office and a pharmacy. In the main waiting area there are a range of facilities for the patients and their families including toilets, public telephones, coffee shop or snack bar, water dispenser, gift shop, florist and quiet room.

In many countries, hospitals do not have separate outpatient departments, so outpatients are treated in the same departments as patients that stay overnight.

3.      Write a short note on Quality Assurance in a Hospital?

Quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. Many hospitals have a separate quality assurance committee devoted to quality assurance.

A quality assurance system is said to increase patient’s confidence and a hospital's  credibility, to improve work processes and efficiency, and to enable a hospital to better compete with others.

Quality assurance was initially introduced in World War II when ammunitions were inspected and tested for defects after they were made. Today's quality assurance systems emphasize catching defects during the process, before they get into the final output of the product.

All dimensions like accessibility, appropriateness, continuity, effectiveness & efficiency must be given equal importance in quality assurance.

Quality assurance is gaining importance because of increase consumer’s awareness about health, stiff market competition , growing Medical tourism and finally the growing concern for Patient safety.

The presentation describes in a comprehensive manner the various aspects of quality and how to develop a quality assurance system in the hospital.

4. Briefly describe the importance and functions of Housekeeping department in the Hospital?

Housekeeping is a very critical function in hospitals. This issue we bring you a variety of articles which can add values to managing this important aspect within your hospital. The main functions of housekeeping is overall cleanliness, ensuring maintenance of the building and its infrastructure, linen management, waste management, pest control, infection control, safety and security of the patients as well as the infrastructure and interior decoration. All this ensures the ambience promotes a healing environment. Even though outsourcing is an option available for housekeeping if one decided to have housekeeping as a department within the hospital it needs to be managed well.

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